Allison McCormick
Sebec,ME
Summary
Dynamic restaurant owner at Sebec Country Store, adept in menu development and cost control, successfully enhanced customer satisfaction through innovative marketing strategies and effective team leadership. Proven ability to optimize operations while maintaining health compliance, fostering strong vendor relations, and driving sales growth through exceptional customer engagement.
Overview
21
21
years of professional experience
Work History
Restaurant Owner
Sebec Country Store
Sebec, ME
10.2023 - Current
- Managed daily operations of a local country store restaurant.
- Developed menus based on seasonal ingredients and customer preferences.
- Oversaw staff scheduling and training to ensure efficient service.
- Maintained inventory levels and ordered supplies as needed.
- Implemented health and safety standards for food preparation.
- Fostered relationships with local farmers for fresh produce sourcing.
- Enhanced customer experience through attentive service and feedback collection.
- Coordinated marketing efforts to promote daily specials and events.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Coordinated catering services when requested by customers .
- Created promotions and special events to attract customers and boost sales.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Hired, trained and motivated staff to fill all restaurant openings.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Managed food preparation, guest interaction, quality control and customer relations.
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
- Developed menus that featured local ingredients while meeting customer demands.
- Ensured compliance with health codes, safety regulations, and other applicable laws.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
- Served as primary point of contact for customer inquiries or complaints.
Special Ed Teacher's Assistant
Sedomocha
Dover-Foxcroft, Maine
11.2014 - 08.2023
- Supported teachers in developing individualized education plans for students.
- Assisted in implementing classroom activities and lesson plans for diverse learners.
- Collaborated with staff to create a positive learning environment for students.
- Monitored student progress and provided feedback to teachers on performance.
- Facilitated communication between students, teachers, and parents regarding needs.
- Organized educational materials and resources to enhance classroom instruction.
- Provided one-on-one support to students with special needs during lessons.
- Participated in professional development workshops to improve teaching strategies.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
- Communicated affirmatively and promoted positive attitudes with every student.
- Managed class of special education students in absence of lead teacher.
- Worked in tandem with teacher to develop customized classroom environment conducive to students' needs.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Advised instructor on student behavior or issues requiring immediate attention.
- Improved behavior with modification and positive reinforcement techniques.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Provided disabled students with assistive devices and supportive technology.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Monitored student needs and supported mobility-restricted students.
- Motivated students using feedback and encouragement.
- Evaluated student needs to provide helpful resources and support.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Assisted neurodiverse students with classwork and activity preparation.
- Tutored students in course material to improve comprehension.
- Prepared handouts, study materials and other teaching aids.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Reviewed and reported on IEP progress.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Maintained attendance records and documented class activity.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Taught note-taking techniques and test strategies.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Developed assignments for pupils to apply learning.
- Notified instructors of errors or problems with assignments.
- Assisted faculty members or staff with student conferences.
- Set up and assisted with audiovisual equipment operation.
ED Technician
Debbie Knapp
Milo , Maine
08.2009 - 06.2014
- Supported teachers in developing individualized education plans for students.
- Assisted in implementing classroom activities and lesson plans for diverse learners.
- Collaborated with special education staff to adapt materials for student needs.
- Monitored student progress and reported behavioral observations to educators.
- Facilitated communication between students, teachers, and parents regarding student needs.
- Provided one-on-one support to students during instructional and non-instructional times.
- Maintained a safe and organized classroom environment conducive to learning.
- Participated in training sessions on special education strategies and best practices.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Adhered to state regulations regarding confidentiality of student information.
- Helped create meaningful lesson plans that were tailored to meet each student's individual needs.
- Assisted in the coordination of field trips involving special needs students.
- Provided guidance to classroom teachers regarding best practices when working with special needs students.
- Conducted assessments and observations of student behaviors, learning styles, and academic performance.
- Adapted curriculum materials based on individual student needs and abilities.
- Maintained accurate records on each student's behavior, attendance and academic progress.
- Supported students in their daily activities such as socialization skills, hygiene habits, fine motor skill development.
Cosmetologist
Modern Image
Dover-Foxcroft, ME
07.2004 - 07.2008
- Provided personalized hair and skincare consultations for diverse clientele.
- Executed various hair treatments including coloring, cutting, and styling services.
- Maintained a clean and organized work environment to ensure client comfort.
- Educated clients on proper hair care techniques and product recommendations.
- Managed appointment scheduling to optimize daily workflow and reduce wait times.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Researched current beauty trends to offer innovative solutions to clients.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Performed haircuts, coloring, highlighting and styling techniques.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained accurate records of customer services provided.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Maintained cleanliness of salon equipment and tools.
- Advised clients on how to maintain their new hairstyles at home.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Assisted customers in selecting appropriate retail products for their needs.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Provided consultations to clients on beauty treatments, products and services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Promoted additional services or products available in the salon.
- Created customized hair styles according to client's preferences and facial features.
- Kept notes listing preferences and services provided to clients for quick reference.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Trained new staff members on salon policies and procedures.
- Collaborated with other professionals in the beauty industry.
- Upsold various treatments or packages when appropriate.
- Applied makeup for special occasions such as weddings or proms.
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Performed scalp treatments to improve hair health and texture.
- Performed rejuvenation techniques on all types of skin and hair.
- Assisted senior stylists with complex color formulations.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email, and in person.
- Operated cash registers to receive payments from patrons.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Shaved, trimmed and shaped beards and mustaches.
- Developed new styles and techniques.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Used curlers, rollers and curling irons to press and curl hair.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Engaged with customers by providing friendly conversation during services.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Met with customers to discuss style preferences, and special requirements before treatment.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Educated clients on proper skin care techniques and products.
- Treated customers to shampooing and a head massage to promote loyalty.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Evaluated client's hair and physical features to determine style and cut plans.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Updated and maintained customer information records and beauty services provided.
- Bleached, dyed or tinted hair using applicator or brush.
- Applied water or setting, straightening or waving solutions to hair.
Education
Certificate - English
University of Maine
Orono, ME05-2021
Associate of Arts - Cosmetology
Pierre's School Of Cosmetology
Bangor, ME06-2004
High School Diploma -
Penquis Valley High School
Milo, ME06-2003
Skills
- Menu development
- Inventory management
- Staff training
- Cost control
- Marketing strategies
- Customer relationship management
- Health compliance
- Team leadership
- Problem solving
- Time management
- Small business operations
- Staff management
- Business marketing
- Staff hiring
- Sales expertise
- Food pairing
- Building upkeep
- Promotional planning
- Staff supervision
- Staff leadership
- Budget monitoring
- Business planning
- Financial planning
- Sales proficiency
- Schedule coordination
- Customer engagement
- Vendor relations
- Labor cost controls
- Sales oversight
- Schedule management
- Employee scheduling
- Health code compliance
- Delivery scheduling
- Leadership
- Safe food handling
- Problem-solving
- Catering coordination
- Multitasking
- Continuous improvement
- Food and Beverage Ordering
- Relationship building
- Delegating assignments and tasks
- Communication
- Restaurant marketing
- Scheduling
- Teamwork
- Staff scheduling
- Managing reservations and large parties
- Catering services
- Complaint investigation
- Conflict resolution
- Adaptability
- Effective communication
Timeline
Restaurant Owner
Sebec Country Store
10.2023 - Current
Special Ed Teacher's Assistant
Sedomocha
11.2014 - 08.2023
ED Technician
Debbie Knapp
08.2009 - 06.2014
Cosmetologist
Modern Image
07.2004 - 07.2008
Certificate - English
University of Maine
Associate of Arts - Cosmetology
Pierre's School Of Cosmetology
High School Diploma -
Penquis Valley High School
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