Summary
Overview
Work History
Education
Skills
Timeline
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Allison McDade

Merrick,USA

Summary

Highly skilled healthcare administrative professional with 10+ years of experience coordinating scheduling, records management, and patient communications. Adept at supporting medical teams remotely while maintaining compliance and delivering excellent service.

Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.

Overview

14
14
years of professional experience

Work History

Surgical Coordinator

Syosset SurgiCenter
03.2025 - Current
  • Coordinate daily surgical schedules, ensuring optimal use of time and resources.
  • Serve as liaison among surgeons, anesthesia, and nursing teams to communicate updates and resolve conflicts.
  • Maintain accurate patient scheduling and documentation in compliance with safety standards.
  • Act as primary point of contact between referring offices and the facility.

Surgical Coordinator

Orlin & Cohen Orthopedic Group
06.2024 - 03.2025
  • Scheduled procedures and managed pre-operative documentation for surgical patients.
  • Addressed patient inquiries with professionalism and empathy, escalating complex cases as needed.
  • Updated electronic records and verified insurance authorizations.

Client Administration Team Leader | Senior Administration Officer | Administration Officer – Client Services & Medical Records

Royal Far West
10.2017 - 06.2020
  • Progressively advanced from frontline administration to senior and leadership positions supporting pediatric health and disability programs.
  • Managed client scheduling, billing, medical records, and reporting while ensuring compliance with policies and funding requirements.
  • Supervised a 9-member administration team, set performance standards, delegated workloads, and implemented process improvements to enhance service delivery.
  • Led transition to telehealth workflows during COVID-19, training staff and maintaining high-quality client care.
  • Acted as liaison among clinicians, program managers, finance, and families, resolving complex administrative issues with professionalism and discretion.
  • Developed documentation templates, standardized workflows, and contributed to accreditation and quality improvement initiatives.
  • Trained and mentored new staff in EMR systems, Medicare billing, and customer service best practices.

Customer Service Representative

United Resource Management
12.2015 - 10.2017
  • Managed customer inquiries, accounts, and reporting for key subcontractors.
  • Resolved service issues, processed orders, and maintained compliance with OH&S standards.
  • Prepared regular reports and maintained records in line with company policies.

Registrar

Winthrop University Hospital
03.2015 - 10.2015
  • Supported physicians with scheduling, patient communication, and record management.
  • Entered insurance information into EMRs and maintained patient confidentiality.

Medical Receptionist

Garden City Obstetrics & Gynecology
01.2012 - 03.2015
  • Managed patient calls, scheduling, and clerical functions in a fast-paced medical office.
  • Assisted with EMR transition and maintained accurate records.

Education

B.S. - Psychology, Minor in Human Services

Northeastern University
Boston, MA

Skills

  • Medical scheduling and coordination
  • Electronic medical records management (EMR)
  • Patient communication and intake
  • Confidentiality and HIPAA compliance
  • Multitasking and prioritization in dynamic settings
  • Process improvement and staff training

Timeline

Surgical Coordinator

Syosset SurgiCenter
03.2025 - Current

Surgical Coordinator

Orlin & Cohen Orthopedic Group
06.2024 - 03.2025

Client Administration Team Leader | Senior Administration Officer | Administration Officer – Client Services & Medical Records

Royal Far West
10.2017 - 06.2020

Customer Service Representative

United Resource Management
12.2015 - 10.2017

Registrar

Winthrop University Hospital
03.2015 - 10.2015

Medical Receptionist

Garden City Obstetrics & Gynecology
01.2012 - 03.2015

B.S. - Psychology, Minor in Human Services

Northeastern University

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