Summary
Overview
Work History
Education
Skills
Timeline
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Allison McElwee

Columbus,OH

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

6
6
years of professional experience

Work History

Team Lead

Earthley Wellness
04.2024 - Current
  • Separated the Powder department from being apart of the Tincture department, giving the department individuality.
  • Implementing polices, procedures and core behaviors.
  • Fine tuning a departmental training guide to fit policies, procedures and business needs.
  • Audited and wrote standard operating procedures.
  • Creating and communicating quick reference guides for team members.
  • Communication and planning across departments.
  • Organization through the department for more efficient processes.
  • Monitoring and updating monthly projections.
  • Being able to pivot to maximize production time based on business needs.
  • Updating and monitoring department projections.

Functional Lead

Walgreen's Pharmacy
09.2023 - 12.2023
  • Managing associates throughout the micro-fulfillment center based off business needs.
  • Worked closely with human resources to support employee management and organizational planning.
  • Holding associates accountable to follow policies. Giving a verbal warning, written warning, final written and terminations.
  • Monitoring employee kronos time cards and attendance.
  • Tracking priority times and getting priority prescriptions filled and packed in a timely manner.
  • Analyzing key performance indicators to streamline processes for efficiency.
  • Organizing and delegating departmental cleaning across two shifts.
  • Partnered with team members to identify and address opportunities to achieve success.
  • Identified areas for department improvement, narrowing the focus for decision making.

Group Leader

Victoria Secret & PINK
11.2020 - 04.2023
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
  • Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Collaborated with other departments to optimize production workflows.

Assistant Store Manager

Sally Beauty Supply
11.2018 - 01.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Education

No Degree - General Studies

Columbus State Community College
Columbus, OH

Skills

    Team Coordination and Collaboration

    Communication Skills

    Active Listening Skills

    Multi-Tasking Skills

    Organizational Skills

    Decision Making Skills

    Time Management Skills

    Public Speaking Skills

    Leadership Skills

    Standard Operating Procedures and Adherence

    Policy Reinforcement

    Operations Workflow Management

    Strategic Planning and Prioritization Skills

    Departmental Management

    Conflict Resolution

    Coaching Up

    Attention to Detail

    Problem-Solving Skills

    Daily Workflow Improvement

    Identifying Key Performance Indicators

    Employee Education and Training

    Employee Engagement

Timeline

Team Lead

Earthley Wellness
04.2024 - Current

Functional Lead

Walgreen's Pharmacy
09.2023 - 12.2023

Group Leader

Victoria Secret & PINK
11.2020 - 04.2023

Assistant Store Manager

Sally Beauty Supply
11.2018 - 01.2021

No Degree - General Studies

Columbus State Community College

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Allison McElwee