Summary
Overview
Work History
Education
Skills
Timeline
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Allison McRae

Allison McRae

Atlanta,GA

Summary

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Overview

27
27
years of professional experience
2
2
years of post-secondary education

Work History

Front Desk Director

Onelifefitness
Douglasville, GA
02.2018 - 03.2021
  • Ensured the front desk area was clean and presentable at all times.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
  • Evaluated employee performance through regular feedback sessions and annual reviews.
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Promoted loyalty programs to encourage repeat business from customers.

Walter’s Bale Press

Walters bale press
Douglasville
01.2001 - 01.2018
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Updated and maintained databases with current information.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist

Barry Price P.C.
Douglasville, GA
01.1994 - 03.2000
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Prepared welcome packages for new hires.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Greeted visitors and provided them with assistance.
  • Updated daily log book with information about visitors entering the premises.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Education

Associates Degree - Business Administration

West Central Technical College
Douglasville, GA
09.1998 - 05.2000

Skills

  • Customer service
  • Reservation management
  • Data analysis
  • Budget management
  • Employee evaluation
  • Inventory management
  • Administrative support
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Strategic planning

Timeline

Front Desk Director

Onelifefitness
02.2018 - 03.2021

Walter’s Bale Press

Walters bale press
01.2001 - 01.2018

Associates Degree - Business Administration

West Central Technical College
09.1998 - 05.2000

Receptionist

Barry Price P.C.
01.1994 - 03.2000

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