Allison M. Dickinson
Joliet
Summary
Ambitious with excellent communication skills and a strong motivation to succeed. Performing multiple tasks simultaneously while assuring company policies and procedures are followed. Strong leadership and knows how to respond efficiently under pressure. Ability to learn new concepts quickly.
Overview
6
6
years of professional experience
Work History
Clerical Aide
Joliet Public Schools District 86
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintains records (e.g., student files, enrollment cards, student schedules, etc.) for the purpose of providing reference to appropriate school staff and district staff as required.
- Uses office machines and software to include multiple line telephones, voice mail, document shredder, computer, e-mail, internet, scheduler, contact listings, copier, printers, fax machine, electric stapler, etc. to complete various office tasks.
- Responds to inquiries of students, parents, staff, etc. for the purpose of providing information or a copy of files and/or directions as may be required.
Office Clerk
Rod Baker Ford
04.2023 - 05.2024
- Managed incoming and outgoing correspondence with clients, scheduled appointments and answered inquires
- Greeted visitors within 12 seconds of entry, maintaining a friendly and open demeanor
- Organized office inventory and tidied reception area
- Created and managed spreadsheets via Excel to generate reports and list
- Responded to inquiries from callers seeking information.
Credit and Collections Associate
Crane Composites Co
09.2022 - 08.2023
- Maintain basic knowledge of accounting and procedures to handling money, wire transfers or ACH
- Analyze and reviews customer's credit applications and financial records
- Process payments and refunds; update account status records
- Keeping hard copy and electronic records of all documents, payment plans and amounts paid
Customer Care Specialist
Nicor Gas
01.2019 - 09.2022
- Answering phone calls with the purpose of screening calls, transferring calls, responding to inquires and/or taking messages
- Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
- Perform accounting functions related to orders, adjustments, and corrections
- Maintain customer confidentiality with personal information
Education
High School Diploma -
Joliet Central High School
Joliet, IL01.2013
Skills
- Cooperative team member
- Leadership skills
- Strong problem solving
- Strong verbal communication
- Workforce improvement
- Results oriented
- Multi-task ability
- Attentive to detail
- MS Office
- Adaptability/ flexibility
- Data entry
- Energetic work attitude
- Effective listening skills
- Responsible
Timeline
Clerical Aide
Joliet Public Schools District 86
08.2024 - Current
Office Clerk
Rod Baker Ford
04.2023 - 05.2024
Credit and Collections Associate
Crane Composites Co
09.2022 - 08.2023
Customer Care Specialist
Nicor Gas
01.2019 - 09.2022
High School Diploma -
Joliet Central High School
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