Allison Melendez
Bronx,NY
Summary
Hardworking professional with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Executive Receptionist
MacAndrews & Forbes
NY, NY
02.2023 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Organized and booked travel plans and itineraries, arranged transportation and made overnight accommodations.
- Answered incoming calls promptly and professionally, transferring or taking messages as necessary.
- Performed data entry and other administrative tasks to support departments.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Answered incoming phone calls, routing to appropriate parties throughout office.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Organized and updated weekly schedules and monthly calendar obligations for various levels of management and staff.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained clerical correspondence via email and phone.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Maintained confidential files related to personnel records or other sensitive information.
Leasing & Operations Associate
Urban American Management
NY, NY
08.2014 - 10.2024
- Regularly assist staff with inquiries and guidance as it related to management of 3333 Broadway, Roosevelt Island, The Miles & Parker, River Crossing
- Reviewing and processing of rental applications of applicants as assigned
- Run credit reports, verify applicant’s information for approvals
- Create Approval Pages and Riders for approved applications
- Enter new move-in’s into Yardi as assigned
- Follow up with expired lease renewals as assigned
- Contacting residents via telephone and email to confirm renewal or termination of lease
- Collect and submit security deposits for lease renewals
- Input resident information into Yardi for renewals before submitting for final approval
- Scanning of fully executed renewals and updating resident’s file
- Answer calls for existing & potential residents regarding rental process, availability, and general leasing & renewal questions etc
- Email correspondence with residents for general leasing information
- Creating of permanent files for new move ins & move outs
- Filing of all correspondence into resident permanent file
- Assist with mailing of resident correspondence as assigned.
Property Manager
Bushburg Properties
Brooklyn, NY
08.2021 - 02.2023
- Oversaw daily operations, maintenance and administration of various properties.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Handled resident complaints and expedited maintenance requests.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed evictions when necessary in accordance with state laws and procedures.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with committees to discuss and resolve legal and environmental issues.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Assistant Property Manager
Urban American
NY, NY
01.2014 - 01.2019
- Assist and manage the day-to-day administrative and operations management of residential buildings
- Supervise large team of maintenance professionals
- Originate community relations efforts to ensure open and accessible dialogue with all community stakeholders
- Maintain ongoing tenant relationships to ensure overall tenant satisfaction
- Communicate with internal customers and respond to them through various mediums with high level of professional communication and maintain strict confidentiality
- Manage and review maintenance issues
- Set up and maintain computerized maintenance requests and repairs via email, walk ins and telephone
- Facilitate repairs and renovations
- Enforce building policies and procedures
- Bidding building proposals and estimates from vendors when appropriate
- Assigning of vendor and contractor work
- Ordering of building material and supply
- Inspect all tenant areas prior to “move-in and move-out” overseeing all unit preparation to ensure building requirements are met
- Reported and generated building vacancy progress
- Update and revise tenant information for building records
- Create key fobs for resident building entry
- Assist with lease signings and collected lease renewals and security deposits
- Collection of payments, court stipulations and rent
- Respond to emergencies, available 24/hrs a day as required
- Prepare tenant notifications including work related shutdowns of utilities or essential services, emergency or unusual situations, safety issues, and general building information.
Education
Adlai E Stevenson High School
06.2004
Skills
- Database Administration
- Data Entry
- Document Preparation
- Organization Skills
- Documentation and Reporting
- Multi-Line Telephone Systems
- Time Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Professional Demeanor
- Vendor Management
- Property Management
- Staff Management
- Maintenance Scheduling
- Database Management
- Compliance Monitoring
- Grounds Maintenance
- Tenant Relations
- Maintenance Coordination
- Tenant and Eviction Laws
- Payment Collection
References
References available upon request.
Timeline
Executive Receptionist
MacAndrews & Forbes
02.2023 - Current
Property Manager
Bushburg Properties
08.2021 - 02.2023
Leasing & Operations Associate
Urban American Management
08.2014 - 10.2024
Assistant Property Manager
Urban American
01.2014 - 01.2019
Adlai E Stevenson High School