Allison Menszer
Hammond,LA
Summary
Results-driven Medical Software Support Technician with a strong track record providing remote support for veterinary software, problem-solving, and customer service. Proven ability to streamline processes and enhance user experience through effective communication and teamwork.
Overview
7
7
years of professional experience
Work History
Medical Software Support Technician
MedVet
05.2021 - 01.2026
- Provided technical support and troubleshooting for software applications used by veterinary staff.
- Collaborated with cross-functional teams to resolve software-related issues efficiently.
- Documented user feedback to improve software functionality and enhance user experience.
- Trained new employees on software systems, fostering a knowledgeable support environment.
- Provided on-site HMS (ezyVet) support to both newly opened denovo locations and established/newly converted locations for 1-2 weeks, followed by another week of remote support for each location.
- Analyzed recurring technical problems, identifying trends to propose preventive solutions.
- Streamlined support processes, reducing response times and improving customer satisfaction rates.
- Communicated complex technical concepts clearly to non-technical users, leading them confidently through troubleshooting steps without frustration.
- Served as a subject matter expert on company software products, providing guidance to both internal teams and external customers.
- Managed a high volume of support tickets while maintaining excellent response times and positive customer feedback scores.
- Acted as a liaison between end-users and development teams, effectively bridging the gap between technical jargon and user-friendly language.
- Created user accounts and assigned permissions.
- Managed the MRPP online portal to ensure functionality and that referral partners received the necessary medical records.
- Established strong working relationships with clients through consistent follow-ups on resolved issues and proactive assistance where needed.
- Developed comprehensive documentation for commonly encountered issues, empowering users to self-troubleshoot effectively.
Veterinary Assistant III
MedVet
04.2019 - 04.2021
- Assisted veterinarians in performing examinations and administering treatments to animals.
- Maintained cleanliness and organization of exam rooms and procedure room areas.
- Monitored animal behavior and reported changes to veterinary staff.
- Prepared animals for emergency procedures, including sedation and pre-operative care.
- Educated pet owners on post-care instructions and general animal wellness practices.
- Managed patient records using veterinary software systems.
- Trained new staff on best practices for animal handling and clinic procedures.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient blood samples for laboratory analysis.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Education
Bachelor of Science - Athletic Training
Southeastern Louisiana University
Hammond, LA12-2006
Skills
- Remote support
- Application support
- Security protocols
- Self motivation
- End-user training
- Support services
- Ticket management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Professional demeanor
- Time management abilities
Timeline
Medical Software Support Technician
MedVet
05.2021 - 01.2026
Veterinary Assistant III
MedVet
04.2019 - 04.2021
Bachelor of Science - Athletic Training
Southeastern Louisiana University