Allison Merriman
Ooltewah,TN
Summary
Dynamic professional with a proven track record in customer relationship management and financial management, honed at T-Mobile and other leading companies. Excelled in building strong client relationships, enhancing customer satisfaction, and driving revenue growth. Skilled in team leadership and strategic planning, consistently achieving and exceeding performance goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Businesses Account Expert
T-Mobile
03.2017 - 05.2019
- Assisted company administrators with accessing and viewing available reports.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Streamlined financial reporting processes for improved efficiency and accuracy.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
- Contributed to the successful acquisition of new clients by delivering outstanding customer service and account management expertise.
- Maintained thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
- Demonstrated exceptional problem-solving abilities to quickly and effectively resolve account-related issues, leading to increased client satisfaction levels.
Account Manager
IH Services
04.2019 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Financial Advisor
Medical Services Management
06.2020 - 07.2022
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
Manager
Waffle House
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Associate Of Applied Business - Business
Chattanooga State Community College
Chattanooga, TNSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Strategic planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Sales management
- Workforce management
- Negotiation
- Financial management
- Expense tracking
- Employee onboarding
- Coaching and mentoring
- Inventory management
Timeline
Manager
Waffle House
07.2022 - Current
Financial Advisor
Medical Services Management
06.2020 - 07.2022
Account Manager
IH Services
04.2019 - 03.2020
Businesses Account Expert
T-Mobile
03.2017 - 05.2019
Associate Of Applied Business - Business
Chattanooga State Community College