Allison Merritt
Berkeley,California
Summary
Adaptable Dispatch Supervisor with a career spent overseeing workforce requirements and making adjustments based on customer needs. Bilingual individual offering expertise in fleet transportation environments. Ready to tackle new challenges in an office-based setting.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
Roll Wheelchair and Ambulatory Services
San Rafael, CA
12.2017 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Processed invoices in accordance to established procedures.
- Reviewed and verified invoices for accuracy, completeness, and compliance with company policies.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
- Provided feedback to candidates throughout the hiring process.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Answered incoming calls promptly and courteously.
- Provided accurate information regarding services offered.
- Responded to customer inquiries in a timely manner.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Instructed trainees on proper use of office equipment and software applications.
- Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Provided guidance, support, and mentorship to new hires during onboarding processes.
Education
Some College (No Degree) - Early Childhood Education
Berkeley City College
Berkeley, CASkills
- Route Planning
- Employee Training
- Incident Reporting
- Positive communication skills
- Dispatcher monitoring
- Schedule checking and oversight
- Schedule Management
- Customer Relations
- Dispatch Coordination
- Adjusting routes
- Critical thinker
Languages
Tagalog (Filipino)
Native/ Bilingual
English
Native/ Bilingual
Timeline
Dispatch Supervisor
Roll Wheelchair and Ambulatory Services
12.2017 - Current
Some College (No Degree) - Early Childhood Education
Berkeley City College