Open To Work
Allison M. Hinchey
Kyle
Summary
Mission-driven nonprofit leader with extensive experience overseeing programs, supervising diverse teams, and ensuring safe, compliant, and inclusive environments. Proven ability to manage daily operations, mentor staff, engage families and communities, and uphold organizational values while delivering high-quality services.
Overview
14
14
years of professional experience
Work History
Site Supervisor I
YMCA of Austin
- Current
- Lead and support a team of staff while overseeing programs serving up to 85 children in a licensed, nonprofit setting
- Manage daily site operations, schedules, transitions, and curriculum implementation aligned with YMCA mission and standards
- Ensure child safety, inclusion, and compliance with state licensing requirements and organizational policies
- Build strong, trusting relationships with parents and families through consistent communication and engagement
- Complete attendance records, incident reports, and compliance documentation accurately and on time
- Train, mentor, and develop staff while fostering a positive, collaborative workplace culture
- Model and reinforce YMCA core values of Caring, Honesty, Respect, and Responsibility
Service Operations Manager
H-E-B
03.2014 - 01.2022
- Directed large-scale operations while supervising up to 215 employees, demonstrating strong people-centered leadership
- Recruited, trained, scheduled, and evaluated staff, promoting accountability and professional growth
- Implemented policies, procedures, and service standards while adapting to organizational changes
- Resolved complex customer and employee concerns using empathy, fairness, and problem-solving skills
- Reviewed operational, payroll, and financial reports to support planning and resource allocation
- Collaborated across departments to maintain efficiency, compliance, and high service quality
Assistant Property Manager
University Communities
01.2012 - 02.2014
- Supported daily operations of a residential community serving diverse populations
- Managed leasing processes, inspections, resident communication, and conflict resolution
- Processed rent payments, deposits, collections, and vendor invoices
- Assisted with staff hiring, training, counseling, and monthly operational reporting
- Coordinated maintenance activities while monitoring supplies and budget considerations
Education
High School Diploma -
Round Rock High School
Round RockCMA - Medical
Souther Careers Institue
Austin, TXNo Degree - Theology
Promiseland School of Ministry
San Marcos, TX01-2026
Skills
- Program coordination for nonprofits
- Staff Supervision & Development
- Youth & Family Engagement
- Policy Compliance & Licensing
- Community Partnerships
- Operations & Scheduling
- Documentation & Reporting
- Conflict Resolution
- Values-Based Leadership
- Microsoft Office
- Administrative & Financial Oversight
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$51000/yr - $200000/yrTimeline
Service Operations Manager
H-E-B
03.2014 - 01.2022
Assistant Property Manager
University Communities
01.2012 - 02.2014
Site Supervisor I
YMCA of Austin
- Current
High School Diploma -
Round Rock High School
CMA - Medical
Souther Careers Institue
No Degree - Theology
Promiseland School of Ministry