Allison Michel
Bend,OR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Coordinator
HearUSA
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Collaborated with team members to address guest needs and ensure seamless operations.
Recreation Associate
WorldMark By Wyndham Vacation Resorts
11.2022 - Current
- Enhanced guest experiences by organizing and executing a variety of recreational activities.
- Ensured safety and satisfaction with regular equipment maintenance and inspection procedures.
- Evaluated participant feedback to continuously improve services, leading to increased customer satisfaction ratings.
- Supervised daily operations at recreation facilities, maintaining cleanliness standards while providing excellent customer service to all patrons.
Cashier
Colorcraft Paint & Wallpaper
01.2017 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Front of House Supervisor
Ruddick/Wood
09.2020 - 03.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Reduced staff turnover by fostering a positive work environment and offering ongoing training opportunities.
Barista
Java Run LLC.
12.2018 - 09.2020
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
Education
No Degree -
George Fox University
Newberg, ORSkills
- Word Processing
- Phone Call Direction
- Office Administration
- Effective Planning
- Scheduling
- Schedule Management
Timeline
Front Desk Coordinator
HearUSA
10.2023 - Current
Recreation Associate
WorldMark By Wyndham Vacation Resorts
11.2022 - Current
Front of House Supervisor
Ruddick/Wood
09.2020 - 03.2022
Barista
Java Run LLC.
12.2018 - 09.2020
Cashier
Colorcraft Paint & Wallpaper
01.2017 - Current
No Degree -
George Fox University