Allison Miller
Kitty Hawk,NC
Summary
At Black Pelican Seafood Company, I excelled as an Assistant Manager, enhancing customer satisfaction and staff proficiency through effective leadership and problem-solving. Expert in money handling and fostering customer relations, I led my team to significantly improve service quality, contributing to sales growth and a positive work environment. My approach combines strong staff training with strategic oversight, driving success and operational excellence.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Black Pelican Seafood Company
05.2000 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor Of Fine Arts - Interior Design
Virginia Commonwealth University
Richmond, VA05.2006
Associate In Science -
Tidewater Community College
Norfolk, VA08.2002
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Staff Development
- Sales Growth
- Computer Skills
- Professional and Courteous
- Good Judgment
Timeline
Assistant Manager
Black Pelican Seafood Company
05.2000 - Current
Bachelor Of Fine Arts - Interior Design
Virginia Commonwealth University
Associate In Science -
Tidewater Community College
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