Allison Minks
Helendale,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Coordinator
Lopez Sales
Victorville, CA
08.2017 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
- Maintained long-term relationships with high net-worth clients.
- Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Improved productivity by increasing customer communication and responding to feedback.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Maintenance Technician
Advanced Maintenance And Carpet Cleaning
Victorville, CA
01.2016 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
Loader
UPS Customer Center
Ontario, CA
06.2021 - 05.2024
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
- Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.
- Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Followed all safety and security protocols to minimize risk of injury.
- Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
- Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.
- Reduced load times for trucks by streamlining the packing process and utilizing space effectively.
- Facilitated smooth communication between loaders, drivers, and other staff members to ensure seamless coordination during the loading process.
- Consistently met deadlines while maintaining high levels of attention to detail in the loading process.
WEX Clerk
Sanbernardino County TAD
Hesperia, CA
01.2012 - 12.2013
- Contributed to a positive work environment by effectively communicating with colleagues and providing administrative support as needed.
- Accelerated payment processing times by consistently following up on outstanding invoices with clients or vendors.
- Safeguarded company assets by diligently monitoring account activities and promptly reporting suspicious transactions to supervisors.
- Assisted in budget preparation by compiling data from various sources and creating informative reports for management review.
- Boosted customer satisfaction with prompt resolution of billing inquiries and disputes through clear communication.
- Optimized time management for executives by scheduling appointments, coordinating meetings, and managing calendars proactively.
- Enhanced office efficiency with diligent processing of incoming and outgoing correspondence, ensuring timely delivery.
- Enhanced overall team performance by actively participating in regular meetings to discuss progress, share ideas, and address challenges.
- Streamlined workflow for the team by efficiently organizing and maintaining comprehensive filing systems.
- Increased interdepartmental collaboration through effective communication while sharing relevant information on projects or initiatives involving multiple teams or departments.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Taught a life skills class to assists customers in future success.
Education
Certificate - Pharmacy Technician
4 D College
Victorville, CA02.2011
Timeline
Loader
UPS Customer Center
06.2021 - 05.2024
Sales Coordinator
Lopez Sales
08.2017 - Current
Maintenance Technician
Advanced Maintenance And Carpet Cleaning
01.2016 - Current
WEX Clerk
Sanbernardino County TAD
01.2012 - 12.2013
Certificate - Pharmacy Technician
4 D College