Allison Mitchell
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful in fast paced settings.
Overview
1
1
year of professional experience
Work History
Front Desk
Comfort Suites
02.2023 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Handled emergency situations calmly and professionally while following proper protocols.
- Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
Education
High School Diploma -
21st Century Cyber Charter School
West Chester PA01.2023
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Initiative-taking
- Time Management
- Problem-solving skills
- Listening Skills
- Customer Service
- Guest Relations
- Guest Services
- Front Desk Management
- Hospitality service expertise
Timeline
Front Desk
Comfort Suites
02.2023 - Current
High School Diploma -
21st Century Cyber Charter School