Summary
Overview
Work History
Education
Skills
Timeline
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Allison Moll

Summary

Personable Office Administrator with over 10 years of experience, specializing in strong organizational skills, effective communication, and team collaboration.. Adept in email and calendar management, as well as social media creation and coordination. Holds a proven track record in customer service and administrative support. Leverages expertise in managing complex scheduling and resource allocation to drive productivity and ensure seamless coordination across teams. An encouraging team player with excellent customer relations aptitude and relationship-building skills. Known for reliability, adaptability and hardworking mentality with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Office Administrator

Cincinnati Mennonite Fellowship
01.2024 - Current
  • Manage office tasks, enhance efficiency, support team collaboration, streamline resources
  • Coordinate administrative functions, ensure smooth operations, optimize document handling
  • Oversee office logistics, improve workflow, support strategic initiatives, resolve issues
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Handle confidential and sensitive information with discretion and tact.

Voice & Piano Teacher

School of Rock
07.2021 - Current
  • Guide youth and adults in voice and piano, enhancing skills and stage presence through tailored coaching and fun
  • Direct youth and adult performance shows, fostering confidence and musical expression in diverse age groups
  • Implement contemporary curriculum with digital tools, boosting engagement and learning outcomes
  • Develop personalized practice plans, tracking progress with structured feedback and metrics
  • Teach performance anxiety management, improving students' stage presence and musical expression

Executive Assistant

Stratos Creative Marketing
12.2019 - 12.2023
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Managed complex executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Facilitate communication across remote teams in multiple time zones, ensuring timely project completion
  • Develop protocols for remote operations, improving client service and internal processes
  • Organized and coordinated conferences and monthly meetings.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.

Virtual Administrative Assistant

Belay
01.2018 - 01.2021
  • Monitored emails, organized inbox, and prioritized messages for multiple supervisors.
  • Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
  • Manage client schedules, enhance satisfaction, optimize task completion
  • Streamline workflows, improve efficiency, boost client satisfaction
  • Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
  • Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
  • Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
  • Increased productivity by providing timely administrative support to multiple project teams simultaneously.
  • Streamlined office processes with effective email management, resulting in better communication and faster response times.
  • Conferred with customers by telephone, chat or email to provide information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Managed CRM input, exports, updates and clean up.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Handled confidential information discreetly, ensuring the privacy of clients and executives.

Office Coordinator

Restore NYC
01.2016 - 01.2018
  • Coordinated office operations, improving volunteer support and communication
  • Managed vendor payments and office supplies, ensuring operational efficiency
  • Facilitated conference setups, enhancing meeting productivity and tech use
  • Streamlined admin processes, boosting volunteer onboarding and support
  • Built partnerships with vendors and organizations, expanding support networks
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
  • Enhanced communication within the team through regular meetings and detailed reporting.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Coordinated company events, fostering team building and boosting overall morale.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Facilitated a positive work environment by addressing employee concerns and providing support when needed.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Volunteered to help with special projects of varying degrees of complexity.


Education

BS - Psychology

Cincinnati Christian University

Skills

  • Calendar & Scheduling Management
  • Email Management
  • Social Media Creation & Management
  • Client Relations & Experience
  • Vendor Relations
  • CRM Management
  • Canva
  • Customer Service
  • Office Administration & Support
  • Reception
  • Video Editing
  • Meeting Arrangement & Management
  • Podcast Assistance & Scheduling
  • Slide Deck Creation
  • Personal Assistant Duties
  • Time management
  • File organization
  • Verbal communication
  • Spreadsheet development
  • Inventory management
  • Event coordination
  • Ethics-focused
  • Travel coordination
  • Business correspondence
  • Teamwork and collaboration
  • Interpersonal relations
  • Hiring and training

Timeline

Office Administrator

Cincinnati Mennonite Fellowship
01.2024 - Current

Voice & Piano Teacher

School of Rock
07.2021 - Current

Executive Assistant

Stratos Creative Marketing
12.2019 - 12.2023

Virtual Administrative Assistant

Belay
01.2018 - 01.2021

Office Coordinator

Restore NYC
01.2016 - 01.2018

BS - Psychology

Cincinnati Christian University

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Allison Moll