Allison Moon
Summary
Customer service professional prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging customer interactions and provide effective solutions. Known for strong teamwork and adaptability, ensuring consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining positive attitude.
Overview
15
15
years of professional experience
Work History
Teacher
ABC Daycare
08.2010 - 11.2010
- Teacher for toddlers and babies
- My duties included changing diapers, helping them flourish throughout the day
- I taught them new things, Like colors, shapes, and words
- I also greeted the parents with hospitality
Sales Associate
Best Buy
08.2012 - 11.2012
- Register, also helped greet the guest with kindness
- Worked the computers and tablets department
- Answered customers questions about the computers and software
Server
Olive Garden
08.2012 - 07.2019
- Worked at for 6 years
- Managing 3 tables at a time
- Togo's, Delivery's, and serving are the three things I do at the restaurant
Retail Banker II
Woodforest National Bank
07.2019 - 06.2020
- Help create Accounts for Customers
- Help with getting new debit cards
- Help Customers with deposits and Withdraws
- Answering the phone to answer questions
In -bound call center representative-Contract
Staffing Texas (consolidated Communications)
10.2020 - 04.2021
- Help create Accounts for Customers Residential with Cable, Internet-and Phone
- Help answering questions about Billing
- Help getting customers to the right department for Tech problems or other areas
In-Bound Call center representative- Permanent
Consolidated Communications
04.2021 - Current
- Help create Accounts for Customers Residential with Cable, Internet, and Phone
- Help answering questions about Billing
- Help getting customers to the right department for Tech problems or other areas
Clinical externship
Gordon-Reed elementary
01.2025 - 03.2025
Education
high school diploma -
La Porte High School
06.2010
Associates Degree -
San Jacinto College
12.2022
bachelors - communication sciences and disorders
Abilene Christian University
06.2025
Skills
- American Sign Language
- Word
- Access
- Excel
- PowerPoint
- Call handling techniques
- Order management
- High-volume call centers
- Call center operations
Timeline
Clinical externship
Gordon-Reed elementary
01.2025 - 03.2025
In-Bound Call center representative- Permanent
Consolidated Communications
04.2021 - Current
In -bound call center representative-Contract
Staffing Texas (consolidated Communications)
10.2020 - 04.2021
Retail Banker II
Woodforest National Bank
07.2019 - 06.2020
Server
Olive Garden
08.2012 - 07.2019
Sales Associate
Best Buy
08.2012 - 11.2012
Teacher
ABC Daycare
08.2010 - 11.2010
Associates Degree -
San Jacinto College
high school diploma -
La Porte High School
bachelors - communication sciences and disorders
Abilene Christian University
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