Allison Morse
Ludington
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
07.2022 - Current
- Prepared and dispensed medications accurately while adhering to safety protocols.
- Managed inventory levels, ensuring proper stock of pharmaceuticals and supplies.
- Maintained compliance with pharmacy regulations and standards through regular audits.
- Trained new technicians on operational procedures and best practices.
- Implemented workflow improvements to enhance efficiency in the medication dispensing process.
- Managed opening and closing duties for thepharmacy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collaborated with healthcare teams to optimize patient care through effective communication.
- Utilized pharmacy management software for processing prescriptions and managing records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entered prescription, and insurance or billing information into patient profiles.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Administered immunizations in accordance with state guidelines and organizational protocols.
Wait Staff Member
Blu Moon Bistro
05.2017 - 08.2023
- Delivered exceptional customer service in a high-volume dining environment.
- Coordinated food and beverage orders with kitchen staff to ensure timely service.
- Trained and mentored new wait staff on menu offerings and service standards.
- Managed cash transactions accurately, ensuring efficient end-of-shift reconciliation.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing thequality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize apleasant dining experience.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 07.2022
- Collaborated with healthcare providers to resolve prescription discrepancies effectively.
- Conducted regular audits of medication stocks to maintain accuracy and prevent errors.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with the correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Resolved third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
No Degree - Health Administration
West Shore Community College
Scottville, MIHigh School Diploma -
Ludington High School
Ludington, MI05-2020
Skills
- Medication preparation
- Inventory management
- Regulatory compliance
- Staff training
- Workflow improvement
- HIPAA compliance
- Immunization administration
- Dosage calculation
- Billing and insurance handling
- Sanitary procedures adherence
- Team collaboration
- Cash handling accuracy
- Problem-solving skills
- Attention to detail
- Pharmacy and customer records management
- Sterile technique
Certification
- CPhT - Certified Pharmacy Technician
- PTCB Certified
- Immunization Certified - Walmart
- First Aid/CPR Certified - American Red Cross
Timeline
Certified Pharmacy Technician
Walmart
07.2022 - Current
Pharmacy Technician
Walgreen's Pharmacy
10.2021 - 07.2022
Wait Staff Member
Blu Moon Bistro
05.2017 - 08.2023
No Degree - Health Administration
West Shore Community College
High School Diploma -
Ludington High School
Serve of the year
Serve of the Year- Won Silver in waiter/waitress of the year for Mason County in 2021