Summary

Overview

Work History

Education

Skills

References

Timeline

Allison Mueller

Denver,CO

Summary

Organized, personable, and detail-driven administrative professional with extensive experience in communication, scheduling, record management, and client service. Skilled in maintaining a welcoming environment, managing confidential information, and supporting clients and staff with professionalism and compassion.

Overview

years of professional experience

Work History

Client Service Coordinator

20/20 Real Estate

Boca Raton, FL

02.2020 - 11.2023

First point of contact for all inquiries; provide warm, clear communication.
Manage multiple calendars, deadlines, and documentation workflow across multiple time zones.
Collect and verify confidential documents with complete accuracy.
Track client portfolio progress with detailed digital record systems.
Accurately process payroll for small team of 3 employees.
Oversee customer service function of the world wide facing phone number, effectively intaking cold-clients and transitioning them to warm leads.
Troubleshoot issues and resolve conflicts with professionalism.
Train new hires on software systems and procedures.
Develop job standards and expectations for current and future employees.
Develop, implement, and monitor the work schedule for the offsite construction crew at various job sites.
Promote/market programs by developing written information for the monthly newsletter sent out to our entire client database & keeping our website updated with latest company successes and information.
Developed and maintained strong relationships with clients to understand their needs.
Maintained client relationships by partnering with internal teams to understand client goals and objectives.

Executive Assistant to the CEO

Claudia Fisher Real Estate

01.2019 - 01.2020

Managed cross-time-zone communication and scheduling.
Organized digital files, contracts, and vendor documents.
Implemented workflow improvements and standard procedures.
Coordinated events, travel, and administrative operations.
Conducted research to identify market trends and client requirements.
Ensure that programs and procedures comply with company standards by implementing feedback mechanisms to improve service delivery and client satisfaction.
Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.

Executive Assistant to CEO

Keller Williams

01.2018 - 01.2019

Managed executive calendars and scheduled appointments efficiently.
Ensured document compliance and accuracy.
Supported events, vendor communication, and marketing.
Coordinated travel arrangements for executives and team members.
Drafted and edited internal and external communications promptly.
Assisted with Quickbooks audit on a quarterly basis.
Organized meetings, prepared agendas, and took detailed minutes.
Maintained confidential files and office documentation securely.
Liaised with clients and vendors to facilitate smooth operations.
Maintained confidential records and files related to executive operations.

Instructional Teacher

Forest Glen Middle School

01.2017 - 01.2018

Developed communication, empathy, and organizational skills essential for patient and front desk interactions.

Executive Assistant

MUFG Union Bank

01.2014 - 01.2016

Managed C-level calendars and confidential information.
Coordinated cross-functional meetings and communications.
Maintained compliance and department documentation.
Coordinated travel arrangements and itineraries for senior management.
Assisted in preparing reports and presentations for internal meetings.
Drafted professional correspondence on behalf of executives.
Handled confidential information with discretion and professionalism.
Maintained confidential records and files related to executive operations.
Monitored incoming emails and responded accordingly in a timely manner.
Performed data entry tasks into various software programs including MS Excel spreadsheets.

Stay-at-Home Mom

Denver, CO

Balanced complex schedules, childcare needs, and family appointments.
Coordinated with teachers, medical staff, and caregivers.
Maintained health, school, and family records.
Managed budgeting, vendor communication, and household logistics.
Demonstrated calm, organized leadership under pressure.