Allison Munroe
Orlando
Summary
Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Experienced with overseeing operations, ensuring smooth daily functions, and enhancing member satisfaction. Utilizes strategic planning and team leadership to drive performance and efficiency. Track record of adapting to changing needs and maintaining high standards.
Overview
20
20
years of professional experience
Work History
Kids Club Manager
Equinox
01.2016 - 12.2020
- Provided supervision for children of club members while they were using the club services
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business by providing a desired service
Sales Associate
Bloomingdale's
01.2011 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sr. Sales Associate
Lord & Taylor
01.2001 - 12.2002
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise and finding accessories to enhance the clients satisfaction by providing them prompt and personalized solutions to their concerns.
Education
High School Diploma -
Vide Boutle
Castries, St LuciaSkills
- Staff training
- Team motivation
- Performance management
- Facility management
- Staff scheduling
- Budget control
- Customer service leadership
- Customer service
- Problem-solving
- Organizational skills
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Kids Club Manager
Equinox
01.2016 - 12.2020
Sales Associate
Bloomingdale's
01.2011 - 12.2012
Sr. Sales Associate
Lord & Taylor
01.2001 - 12.2002
High School Diploma -
Vide Boutle