Allison Myer
Burlington,KS
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Senior Administrative Specialist
KDHE, State Of Kansas
06.2022 - Current
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs for 6 other admin assistants.
- Arranged business travel details for company executives on moment's notice.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Expertly organized logistics for functions both within and outside of organization.
- Provided exceptional customer service to internal and external clients, addressing their needs promptly and professionally.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
Elderly & Disabled Eligibility Consultant
KDHE, State Of Kansas
09.2019 - 06.2022
- Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
- Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.
- Reduced patient stress by presenting complex information about Medicaid guidelines clearly and concisely during consultations.
- Participated in continuing education opportunities to stay abreast of industry trends and policy changes relevant to the Medicaid Specialist role.
- Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
- Assisted in training new team members, sharing expertise on efficient Medicaid billing processes.
- Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
- Streamlined the Medicaid application process for faster approvals, reducing wait times for patients.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
E&D/Long Term Care Eligibility Professional
KDHE, State Of Kansas
10.2018 - 09.2019
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
Research Specialist
KanCare/Maximus
03.2018 - 10.2018
- Address Life Threatening/Accelerated/Escalated cases
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
Liaison
KanCare/Maximus
10.2017 - 03.2018
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Elderly & Disabled Specialist
KanCare/Maximus
03.2017 - 10.2017
- Working applications from start to finish to see if the consumer qualifies for Medicaid.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
CAP Team 1 Associate
Walmart
03.2016 - 02.2017
- Utilized handheld devices efficiently for inventory tracking, ensuring data accuracy for restocking purposes.
- Contributed to positive store atmosphere through friendly interactions with colleagues, fostering strong teamwork dynamics.
- Ensured accurate inventory counts through diligent attention to detail during stock audits.
- Trained new CAP Team 1 Associates in proper procedures and best practices, contributing to overall team success.
- Resolved customer issues professionally, demonstrating empathy while upholding company guidelines for returns or exchanges policy matters.
- Maximized sales floor productivity with efficient shelf replenishment and presentation strategies.
Dining Service Aide
Brewster
11.2015 - 02.2016
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Adhered to strict sanitation guidelines, promoting a safe and healthy dining environment.
- Enhanced dining experience by providing attentive and friendly service to guests.
- Ensured dietary restrictions were accommodated for, creating tailored meal options for guests as needed.
- Assisted in preparing meals with the culinary team, ensuring timely delivery to guests.
- Sharing best practices and discussing areas for improvement among the team members.
- Trained new Dining Services Aides on policies and procedures, enhancing overall team performance.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
Restaurant Hostess
Cracker Barrell Old Country Store
06.2015 - 09.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
High School Diploma -
Tescott High School
Tescott, KS05.2015
Skills
- Strong Organizational Abilities
- Effective problem solving
- High-Level Multitasking
- Travel arrangements coordination
- Expertise in Microsoft Office
- Document Preparation and Editing
- Calendar Management Expertise
- Meeting Planning and Execution
- Customer Relations
- Scheduling appointments
Video games, reading, writing short stories.
I love playing action/strategic games. I thrive in solving puzzles or putting pieces of a puzzle together. When I'm not playing video games, I enjoy to read. I write my own stories as well, it is something that I've picked up when I stopped smoking nicotene.
Timeline
Senior Administrative Specialist
KDHE, State Of Kansas
06.2022 - Current
Elderly & Disabled Eligibility Consultant
KDHE, State Of Kansas
09.2019 - 06.2022
E&D/Long Term Care Eligibility Professional
KDHE, State Of Kansas
10.2018 - 09.2019
Research Specialist
KanCare/Maximus
03.2018 - 10.2018
Liaison
KanCare/Maximus
10.2017 - 03.2018
Elderly & Disabled Specialist
KanCare/Maximus
03.2017 - 10.2017
CAP Team 1 Associate
Walmart
03.2016 - 02.2017
Dining Service Aide
Brewster
11.2015 - 02.2016
Restaurant Hostess
Cracker Barrell Old Country Store
06.2015 - 09.2015
High School Diploma -
Tescott High School
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