Allison Myers
Clarksville,TN
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managing Bartender
Blackhorse Pub & Brewery
Knoxville, TN
04.2021 - 01.2023
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- People skills, with proven ability to upsell inventory and attentive to detail in professional matters.
- Strong communication skills, organized, and ability to perform well in a team.
- Developed strong relationships with customers by providing personalized attention and care.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server
Carolina Ale House- LM Hospitality
Knoxville, TN
07.2019 - 04.2021
- Delivered food orders promptly and courteously.
- Assisting coworkers with help within a fast-paced environment.
- Manage petty cash in amounts up to [how much $]
- Resolve issues with minimal disruption to kitchen flow.
- Greeting customers with a positive attitude, whether on the telephone or in person.
- Assisting servers or bartenders within a fast-paced environment.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
Server
Chevelles Restaurant and bar
Murphy, NC
06.2015 - 07.2019
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
Receptionist
Lifetime Kia
Murphy, NC
10.2013 - 06.2015
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Contribute to a high level of customer satisfaction by constantly maintaining a friendly attitude.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Murphy High School
Murphy, NC06-2016
Skills
- Order Management
- Strong Work Ethic
- Positive and professional
- Effective customer upselling
- Office Management
- Multitasking and prioritization
- Sales expertise
- Data Entry
References
- Dean Bello, General Manager, Lifetime Kia Dealership, 828-361-1816
- Aja Roslen, Bar Manager, Chevelles 66 & 69 Restaurants, 828-557-3668
- Savannah Turner, Manager, Carolina Ale House, 931-287-3462
Certification
- Real Estate License
References
References available upon request.
Timeline
Managing Bartender
Blackhorse Pub & Brewery
04.2021 - 01.2023
Server
Carolina Ale House- LM Hospitality
07.2019 - 04.2021
Server
Chevelles Restaurant and bar
06.2015 - 07.2019
Receptionist
Lifetime Kia
10.2013 - 06.2015
- Real Estate License
High School Diploma -
Murphy High School
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