Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Napoli

Dorchester,MA

Summary

Dynamic bartender with a proven track record at RipTide Cafe and Bar, excelling in high-volume environments. Recognized for strong multitasking and customer service skills, I enhanced customer satisfaction through exceptional cocktail crafting and effective teamwork. Committed to responsible alcohol service, I consistently maintained a well-organized and inviting bar atmosphere.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

RipTide Cafe and Bar
01.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Barback

RipTide Cafe and Bar
01.2025 - Current
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
  • Improved drink preparation times, pre-mixed popular cocktail bases before peak hours.
  • Reduced service times, efficiently managed dishwasher during high-volume periods.
  • Streamlined bar operations, prepared garnishes for drinks ahead of busy periods.
  • Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.

Server

Hodgies Ice Cream
08.2017 - 07.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Barback

Elmers Bar and Grille
11.2023 - 05.2024
  • Closed out cash register and prepared cashier report at close of business.
  • Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
  • Collected, washed, polished, and replaced glasses.
  • Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
  • Restocked ice, condiments, and snacks.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.

Athlete

Central Connecticut State University
08.2020 - 05.2024
  • Developed strong mental resilience through rigorous training sessions, enabling peak performance during competitions.
  • Adapted quickly to changes in competition schedules or environments, demonstrating mental agility and composure under pressure.
  • Balanced academic commitments with athletic pursuits, maintaining a high GPA while excelling in sports activities.
  • Demonstrated strong leadership skills as a team captain, motivating teammates and fostering a supportive environment.
  • Attended all practices, meetings, and workouts on time.
  • Displayed excellent sportsmanship, earning the respect of coaches, teammates, opponents, and officials alike.
  • Communicated effectively with coaches, teammates, and officials to promote sportsmanship and ensure smooth event organization.

Education

Bachelor of Arts - Strategic Communications

Central Connecticut State University
New Britain, CT
05-2024

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Engaging personality
  • Responsible alcohol service

Certification

TIPS Certification

Athletic Scholarship

Timeline

Bartender

RipTide Cafe and Bar
01.2025 - Current

Barback

RipTide Cafe and Bar
01.2025 - Current

Barback

Elmers Bar and Grille
11.2023 - 05.2024

Athlete

Central Connecticut State University
08.2020 - 05.2024

Server

Hodgies Ice Cream
08.2017 - 07.2025

Bachelor of Arts - Strategic Communications

Central Connecticut State University

Similar Profiles

CREATE PROFILE