Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Nelson

Tallahassee,FL

Summary

My current role has evolved from a part-time position answering phones to my current position as Production Manager. Recently, my role even involved overseeing a $300K commercial project. Due to the nature of small businesses, I have also had ample opportunities to engage in marketing, team management, sales, contract management, human resources, and customer service. This variety of responsibilities has allowed me to round out my skills, increasing my capacity and capability to serve in any position successfully.

Overview

2
2
years of professional experience

Work History

Production Manager

Deese Elite Concrete Coatings
09.2023 - Current
  • Manage multiple installation crews, schedule installations, inspect product failures, and manage customers and staff when work is delayed due to weather
  • Increase productivity, accuracy, and efficiency to lower company costs.

Project Manager

Deese Elite Concrete Coatings
04.2023 - 09.2023
  • Relocated to oversee a large, multiple-month commercial project as a contact for the customers, residents, and production teams
  • Answered technical and logistical questions for employees and residents to ensure a smooth process with minimal disturbances
  • Sold and created contracts for additional work while on site.

Production and Services Manager

Deese Elite Concrete Coating
12.2022 - 04.2023
  • Maintained constant communication with customers and installers
  • Oversaw installation productivity and managed three satellite office teams
  • Generate change orders, invoices, and contracts to support sales team efficiency
  • Tracked installation performance and encouraged improvement with incentives
  • Partnered with a marketing company to encourage customers to leave reviews on Google specifically, leading to a 400% increase in 5-star reviews.

Director of First Impressions

Deese Elite Concrete Coating
11.2021 - 12.2021
  • Set appointments, created customer profiles, and responded to social media messages, comments, and reviews
  • Answered phones, responded to general company emails, and assisted walk-in customers and vendors
  • Became familiar with CRM programs.

Education

BA in Family and Child Sciences -

Florida State University
12.2022

Skills

  • Project Management
  • Customer Service
  • Sales
  • Effective Communication
  • Organization
  • Leadership
  • CRM System
  • Microsoft Office Programs

Timeline

Production Manager

Deese Elite Concrete Coatings
09.2023 - Current

Project Manager

Deese Elite Concrete Coatings
04.2023 - 09.2023

Production and Services Manager

Deese Elite Concrete Coating
12.2022 - 04.2023

Director of First Impressions

Deese Elite Concrete Coating
11.2021 - 12.2021

BA in Family and Child Sciences -

Florida State University
Allison Nelson