ALLISON NESTOR
Tampa,FL
Summary
Strong leader and analytical problem-solver dedicated to bringing excellent skills in communication, active listening and relationship-building. Uses independent decision-making and sound judgment to positively impact company success. Ability to handle multiple projects simultaneously. Detail-oriented team player with strong aptitude for organization. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Event Staff/Team Leader
Professional Event Services
07.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Home Healthcare Specialist
Homewatch Senior Care
08.2010 - 06.2020
- Improved client outcomes by providing personalized and attentive home healthcare services.
- Conducted regular safety checks throughout the home to minimize risk factors associated with falls or other accidents.
- Encouraged clients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored changes in clients' condition to report concerns to supervisor.
Medical Office Associate
Florida Medical Clinic
01.2008 - 07.2010
- Contributed to the achievement of practice goals by collaborating with team members to identify areas for improvement in workflow processes.
- Managed financial aspects of the practice including processing payments, submitting insurance claims, and tracking outstanding balances to ensure profitability.
- Promoted patient well-being by addressing inquiries regarding appointment scheduling, medications, and test results in a timely manner.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
Education
Liberal Arts And Sciences
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Team Supervision
- Professionalism
- Critical Thinking and Problem Solving
- Documentation And Reporting
- Aptitude for grasping/learning new concepts easily
- Technical Support
- Multitasking Abilities
Timeline
Event Staff/Team Leader
Professional Event Services
07.2021 - Current
Home Healthcare Specialist
Homewatch Senior Care
08.2010 - 06.2020
Medical Office Associate
Florida Medical Clinic
01.2008 - 07.2010
Liberal Arts And Sciences
New York City College of Technology of The City University of New York
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