Allison O'Brien
Milwaukee,WI
Summary
Proven leader and effective communicator, adept in lifeguard certification and customer service, significantly enhanced safety and guest satisfaction at City Of Woodstock. Demonstrated strong multitasking and problem-solving skills, ensuring a clean, welcoming environment. Excelled in team collaboration, driving improvements in emergency response and dining experience efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
City Of Woodstock
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Hostess
The Public House Of Woodstock
03.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
Education
High School Diploma -
Woodstock Hight School
Woodstock, IL05.2024
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Patience and Empathy
- Team Collaboration
- CPR Certified
- Effective Multitasking
- Phone Etiquette
- Customer Service
- Interactive communication skills
Certification
- First Aid/CPR Certified
- Certified Lifeguard
Languages
Spanish
Limited Working
Timeline
Lifeguard
City Of Woodstock
05.2022 - Current
Hostess
The Public House Of Woodstock
03.2021 - 09.2021
- First Aid/CPR Certified
- Certified Lifeguard
High School Diploma -
Woodstock Hight School
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