Allison O’Donnell
Asheboro,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Starbucks. Proven ability to enhance operational efficiency and foster positive team environments. Skilled in cash handling and problem-solving, consistently achieving high customer satisfaction and loyalty through exceptional service and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2025 - Current
- Prepared and served high-quality coffee beverages according to customer preferences to over 300 customers daily.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections and answered inquiries about products.
- Operated espresso machines, grinders, and other brewing equipment efficiently.
- Developed knowledge of coffee origins, brewing techniques, and flavor profiles.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Collaborated with team members to create a positive work environment and enhance service quality.
- Monitored inventory levels and communicated supply needs to management.
Manager
Cookout Restaurant
02.2023 - 08.2025
- Supervised daily operations, ensuring efficient service and adherence to quality standards, accounting for over $10,000 daily in sales.
- Awarded multiple bonuses for breaking company wide records for service time during peak season.
- Trained and mentored staff on food safety protocols and customer service excellence.
- Coordinated inventory management, minimizing waste while maintaining stock levels.
- Implemented employee scheduling to optimize labor costs and meet peak service demands.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Fostered a positive team environment, enhancing staff morale and retention rates.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Store Manager
Quik Chek
08.2022 - 02.2023
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices in sales and customer service procedures.
- Implemented inventory management systems, minimizing discrepancies and improving stock accuracy.
- Analyzed sales data to identify trends, enhancing product placement and promotional strategies.
- Managed cash handling processes, ensuring compliance with financial policies and procedures.
- Executed visual merchandising standards, improving overall store presentation and appeal.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Manager
BP
09.2021 - 08.2022
- Supervised daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored new staff on company policies and best practices.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and improve product placement strategies.
- Coordinated promotional events to drive customer engagement and increase sales revenue.
- Developed employee scheduling systems to enhance workforce efficiency and coverage.
Machine Operator
Energizer Battery
02.2021 - 08.2021
- Operated automated machinery to ensure efficient production of battery components.
- Monitored equipment performance, identifying and resolving issues promptly to minimize downtime.
- Conducted quality inspections on finished products, ensuring adherence to safety and industry standards.
- Trained new operators on safe machinery operation and best practices for productivity.
- Implemented process improvements that enhanced workflow efficiency within the production line.
- Maintained accurate records of production output and machine maintenance activities.
Shift Supervisor
Burger King
09.2019 - 03.2021
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored new team members on service protocols and food preparation.
- Managed inventory levels, optimizing stock usage to minimize waste.
- Implemented efficient shift scheduling, improving labor cost management.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Conducted regular staff performance evaluations, fostering a culture of continuous improvement.
- Streamlined workflow processes during peak hours, increasing operational efficiency.
- Collaborated with management on promotional campaigns, driving sales growth initiatives.
Key Holder
SUBWAY®Restaurants
01.2019 - 09.2019
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service excellence.
- Oversaw cash handling and reconciliation processes to maintain financial accuracy.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Conducted performance evaluations, providing feedback to support staff development and growth.
Education
High School Diploma -
Southwestern Randolph High School
Asheboro, NC06-2020
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Adaptive and creative
Certification
- ServSafe Certifcation
Timeline
Barista
Starbucks
08.2025 - Current
Manager
Cookout Restaurant
02.2023 - 08.2025
Store Manager
Quik Chek
08.2022 - 02.2023
Assistant Store Manager
BP
09.2021 - 08.2022
Machine Operator
Energizer Battery
02.2021 - 08.2021
Shift Supervisor
Burger King
09.2019 - 03.2021
Key Holder
SUBWAY®Restaurants
01.2019 - 09.2019
High School Diploma -
Southwestern Randolph High School