Allison Olsen

Store Manager

CVS Pharmacy

09.2007 - 06.2024

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Consistently maintained a 90% or higher in CFR Customer Focused Replenishment system.
Improved customer satisfaction through staff training in customer service and product knowledge. My team had the highest My customer satisfaction goal within the district based on passed service scores. Even with increased goals my team continues to surpass our customer service scores.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures. My team was one of only 4 stores to make our shrink budget in the district. This was accomplished by focusing on customer service at our ACO-Assisted checkout out stations. Monitoring shrink trends within specific categories in the store and creating a plan of action using company tools to reduce product loss. Security tags, keeper boxes, Spider wraps, or just increased customer service with in the categories.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. I was able to build a high performing team by assigning tasks and duties based on each individuals strengths. This reduced employee turnover and increased engagement with in my team.
Maximized sales by creating innovative visual merchandising displays. My store always created seasonal displays for each holiday to increase sales and minimize inventory mark down at the end of the season. Each year for Christmas all of the managers would tour and rate each store in the district for store cleanliness and seasonal presentation. Each year my team would win for our seasonal presentation and displays.
Collaborated with other managers with special projects within the district. During all of the Health Hub remodels I assisted each location with different tasks during the remodels. Planograms , staffing, or product disposition to maintain company standards or product protection. I also volunteered yearly to assist with the cosmetic resets for our district. I would supervise the team in past years to ensure the planograms were set accurately and to company standards. Everything was clean, and all fixtures were ordered prior to me leaving the store.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Overall I maintained the stores profitability by over seeing the daily operation. I collaborated with my Pharmacy and Minute Clinic staff to ensure my store was always set to company standards. My team always made sure our store was ready to welcome our customers and patients. Ready to exceed their customer service expectations to ensure we build a lasting relationship with them.

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