Allison Ory
Norfolk,VA
Summary
Proven to excel in high-pressure environments, I significantly improved patient satisfaction at previous workplaces by mastering multiple EMR/EHR programs and delivering exceptional customer service. My strong work ethic and organized approach ensure efficiency and compliance with HIPAA and various requirements within multiple workplaces, showcasing my ability to manage tasks and engage effectively with clients and team members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Foot Doctors of Kansas City
08.2022 - 10.2023
- Greeted all patients in a friendly manner to ensure a pleasant experience.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Compiled daily financial reports.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Patient Service Representative
Southern New Hampshire Internal Medicine Associate
10.2020 - 10.2021
- Performed all front desk operations independently for Internal Medicine and Dermatology department.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Scheduling in-office appointments, referral appointments and outpatient procedures.
- Confirmed insurance information and eligibility and coverage for all patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Collecting payments and compiling daily financial reports.
Housekeeper
The Hotel Concord
09.2018 - 01.2019
- Maintained a spotless environment within a luxury boutique hotel.
- Engaged with guests on their room requirements and amenities to provide overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming and disinfecting floors, making beds, and restocking bathroom items.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
Waitress / Hostess
Beefside Restaurant
08.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Checked identification to ensure customers met age requirements if asked to serve alcohol.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Receptionist Coordinator
Lahr's Transmission
08.2016 - 06.2017
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone calls promptly.
- Oversaw all inventory activities, including materials monitoring, ordering vehicle parts and supply stocking and re-stocking.
- Provided customers with estimates for services.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Managed confidential information with discretion while processing sensitive documents such as employment applications or financial records.
Education
Associates in Radiology - In Progress - Healthcare
Tidewater Community College
Norfolk, VA05-2026
Associates in Radiology - In Progress - Healthcare
Metropolital Community College
Lees Summit, Missouri 06-2024
Trade Program Certifications - Medical Administrative Assistance
New Hampshire Job Corps
Manchester, New Hampshire10-2021
Skills
- Organized and efficient
- Strong work ethic
- Calm and effective under pressure
- Time management and prioritization
- Evaluating quality of care
- Exceptional customer service
- Cash handling
- Microsoft office
- Guest engagement
- Telephone etiquette
- Multiple EMR / EHR programs
- First aid (CPR AED) certified
Certification
- Electronic Health Records Specialist (CEHRS) - National Healthcareer Association.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification
- CPR / AED Certification
- Office Proficiency Assessment Certification
Timeline
Front Desk Medical Receptionist
Foot Doctors of Kansas City
08.2022 - 10.2023
Patient Service Representative
Southern New Hampshire Internal Medicine Associate
10.2020 - 10.2021
Housekeeper
The Hotel Concord
09.2018 - 01.2019
Waitress / Hostess
Beefside Restaurant
08.2017 - 01.2019
Receptionist Coordinator
Lahr's Transmission
08.2016 - 06.2017
- Electronic Health Records Specialist (CEHRS) - National Healthcareer Association.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification
- CPR / AED Certification
- Office Proficiency Assessment Certification
Associates in Radiology - In Progress - Healthcare
Tidewater Community College
Associates in Radiology - In Progress - Healthcare
Metropolital Community College
Trade Program Certifications - Medical Administrative Assistance
New Hampshire Job Corps
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