Allison Ostrowski
Spring,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Appraisal Coordinator
Consulting
Houston, TX
06.2021 - 11.2021
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Managed scheduling and payroll for team of 25 staff in a busy fast paced office
- Drove client retention and increased revenue by driving effective customer relationship management protocols
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates
- Performed billing, collection and reporting functions for office generating over $100,000 annually
- Completed appraisals according to federal and USPAP guidelines.
Sales and Customer Service Manager
Southwest Impreglon, Inc
Houston, TX
01.2013 - 01.2016
- Acted as primary liaison between company and customers; facilitated requests for proposal and information related to company-supplied products and services
- Managed all customer orders from initial order to shipment
- Served as final quality control manager on all engineered drawings, specifications, and other customer requirements; primary liaison between engineering and operations departments and customer
- Represented the company in trade shows and sales meetings
- Trained all new sales team members
- Assisted logistics lead with setting up initial customer shipments and problem-solving shipment issues.
Sales and Customer Service Lead
Impreglon Surface Technology, BV
Houston, TX
01.2012 - 01.2013
- Primary lead for customer service accounts from initial sale to final shipment
- Coordinated with operations and logistics departments to create weekly production planning assessment and production status updates
- Prepared and submitted customer invoices; resolved invoice disputes.
Logistics Lead
Components Company
Houston, TX
01.2011 - 01.2012
- Monitored selection and packing of all shipped product
- Maintained schedules orders and other data records
- Liaised with customers on product shipments and invoices.
Education
Blueprint -
Lone Star College
Spring, TX01.2018
Associate of Arts - Business Management
University of Houston
Houston, TX01.2003
Skills
- Accounts payable and receivable
- Communication
- Working collaboratively
- Friendly, positive attitude
- MS Office
- Team management
- Relationship building
- Data Management
- Critical thinking
Timeline
Appraisal Coordinator
Consulting
06.2021 - 11.2021
Sales and Customer Service Manager
Southwest Impreglon, Inc
01.2013 - 01.2016
Sales and Customer Service Lead
Impreglon Surface Technology, BV
01.2012 - 01.2013
Logistics Lead
Components Company
01.2011 - 01.2012
Blueprint -
Lone Star College
Associate of Arts - Business Management
University of Houston
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