ALLISON OSWALD
Boise
Summary
Dynamic management professional with a proven track record in organizational excellence and leadership. Successfully managed a high-volume infusion clinic in Idaho and spearheaded the launch of new clinics across Washington, Oregon, and Nevada. Recognized for exceptional customer service skills, adept multitasking, and effective time management. Committed to fostering positive and memorable experiences for customers and employees.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinic Manager
Pure Infusion Suites
11.2019 - 02.2024
- Third Patient Coordinator hired, but first in Idaho to help open a start up medical Infusion Clinic, being the 2nd clinic at the time.
- Created and implemented policies to improve efficiency and patient care quality. And ensure employees felt for future Patient coordinators,
- Promoted to Patient Coordinator Manager and was in charge in training and overseeing 7 employees. Hired, trained and maintained a team of high performers
- Opened seven new clinics in four states in the last three years
- Trained Patient Coordinators and other staff on the policies, procedures and daily tasks
- ensure that charts and prescribed orders are complete prior to submission to insurance,
- enroll patients in assistance programs, verify insurance approvals,
- Developed strong trusting relationships with patients, treating them like family,
- place medication and equipment orders, as well as office supplies and amenities
- communicate with medical professionals daily with professionalism, accuracy
- Completed all phone calls from patients and providers, complete the check in and out , scheduling and rescheduling Patients.
- Managing our providers and nurses schedule with efficiency and ease
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Front Office Manager/Director of Sales
Hampton Inn & Suites
06.2015 - 03.2020
- Began as a front desk agent and was quickly promoted to Front Office Manager and Director of Sales
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Responsible for researching and developing new and existing corporate accounts, event planning and coordination, worked diligently to increase sales, creation of invoices, credit card reconciliation, accounts receivable, and direct and bank deposits
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Collaborated with team members to complete large-scale projects such as event set up and teardowns efficiently and effectively.
- Worked with banquet manager to coordinate event set up and schedule.
Sales Associate/Training Manager
Old Navy
04.2012 - 03.2015
- Provided superior customer service and received employee of the month numerous times
- Responsible for training all new hires and leading orientation meetings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Streamlined onboarding process for new hires, ensuring a smooth transition into the workplace.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
BOISE HIGH SCHOOL
05.2012
Skills
- Skilled in Google Workspace applications
- Microsoft Office proficiency
- Management Experience
- Medical records proficiency
- Authorization processing expertise
- HIPAA compliance expertise
- Knowledge of clinical terminology
- BLS certification holder
- Managing appointment schedules
- Patient support facilitation
- Regulatory compliance management
- Employee onboarding and training
- Administrative management
- Efficient management of provider schedules
- Event coordination
- Healthcare management
Certification
- CPR
- BLM
Timeline
Clinic Manager
Pure Infusion Suites
11.2019 - 02.2024
Front Office Manager/Director of Sales
Hampton Inn & Suites
06.2015 - 03.2020
Sales Associate/Training Manager
Old Navy
04.2012 - 03.2015
High School Diploma -
BOISE HIGH SCHOOL
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