- Enjoying the art of baking and pastry-making, experimenting with recipes
- I enjoy helping others and giving back to the community
- Volunteer Travel
- Youth Development Programs
- Volunteering
- Music
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Supporting STEM education initiatives and mentorship programs
- I like working with my hands and fixing things
- Road Trips
- Fundraising Events
- Team Sports
Allison Overstreet
Narrows,VA
Summary
With a proven track record at Giles County Department of Social Services, I excel in enhancing family stability and community collaboration. My expertise in confidentiality practices and exceptional communication skills have significantly contributed to team success and client satisfaction. Skilled in therapeutic intervention and building meaningful relationships, I bring dedication and professionalism to every aspect of my work.
Energetic and compassionate professional with natural ability to connect with families in need of support. Well-versed in family dynamics and community resources, excelling in case management and conflict resolution. Dedicated to fostering positive outcomes and empowering families to achieve sustainable change.
Professional with robust background in family services, equipped to make significant impact. Skilled in case management, conflict resolution, and crisis intervention. Strong emphasis on teamwork and adaptable to changing needs, consistently delivering reliable and effective results. Known for empathy, strong communication, and problem-solving abilities.
Experienced with case management, counseling, and family support. Utilizes strong communication skills to build trust and resolve conflicts. Knowledge of community resources and effective intervention strategies.
Dedicated Social Worker offering seven years of crisis intervention expertise. Offering comprehensive background in social services and foster care, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Family Services Specialist
Giles County Department of Social Services
05.2018 - Current
- Demonstrated commitment to professional growth by attending relevant trainings, workshops, and conferences; continuously updating skills and knowledge within the family services field.
- Maintained confidential records and documentation in [Type] database.
- Ensured compliance with state regulations by maintaining accurate documentation and timely reporting for all cases managed.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Documented data and completed accurate updates to case records.
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans.
- Attended and participated staff meetings and training seminars.
- Conducted intake interviews and completed [Type] assessments to understand client needs and discover issues that affect treatment.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Maximized client engagement through proactive outreach efforts, including home visits, phone calls, and written correspondence.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Expedited permanency planning for children in foster care through diligent case management and effective collaboration with legal stakeholders.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Offered family crisis intervention to manage conflict and identify peaceful resolutions.
- Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
- Planned and participated in off-site and on-site client events and activities.
- Fostered positive connections between youth and caregivers by coordinating mentorship programs focused on relationship-building activities.
- Facilitated successful reunifications between children and their birth parents through consistent support and evidence-based interventions.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Strengthened relationships among families by facilitating group sessions and providing conflict resolution support.
- Evaluated program effectiveness utilizing data-driven approaches; identifying areas for improvement while celebrating successes achieved.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of family services.
- Increased parental involvement in children''s education by developing collaborative relationships between families and schools.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Manager
McDonald's Restaurant
06.2014 - 04.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Floyd County Highschool
Floyd, VAMaster of Social Work - Social Work
Concord University
05-2025
BSW - Social Work
Concord University
Athens, WV05-2018
Skills
- Self-awareness
- Professional ethics
- Multicultural competence
- Confidentiality practices
- Service planning
- Family dynamics
- Community resources
- Mental health support
- Client interviewing
- Law enforcement collaboration
- Case recordkeeping
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Decision-making
- Relationship building
- Client documentation
- Client advocacy
- Self motivation
- Goal setting
- Professionalism
- Motivational interviewing
- Family services
- File management
- Trauma informed care framework
- Professional demeanor
- Therapeutic intervention
- Community referrals
Accomplishments
I will be graduating with my MSW in the top 30% of my class.
I am a member of Kappa Omnicron Chapter Phi Alpha due to maintaining a 4.0 GPA while accomplishing my MSW.
Achieved FSSII by completing my probationary period and completing tasks with accuracy and efficiency.
Certification
- Certified Children, Youth, and Family Social Worker (C-CYFSW) - National Association of Social Workers.
- Virginia Driver's License
- First Aid Certification
- medication consenter training
- Women's Resource Center Training
- NARCAN training
- Mental Health First Aid Training
Interests
Timeline
Family Services Specialist
Giles County Department of Social Services
05.2018 - Current
Manager
McDonald's Restaurant
06.2014 - 04.2018
High School Diploma -
Floyd County Highschool
Master of Social Work - Social Work
Concord University
BSW - Social Work
Concord University