Allison P. Smith
Mooresville,NC
Summary
Organized and dedicated Infusion Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, expert order entry skill and strong decision-making abilities to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in both independent and team environments.
Overview
21
21
years of professional experience
Work History
Infusion Coordinator
Carolina Specialty Care, PA
03.2024 - Current
- Maintained accurate records of patient treatments, documenting all pertinent information for future reference.
- Built strong relationships with external vendors supplying infusion-related equipment and pharmaceuticals, ensuring timely deliveries at competitive prices such as co-pay assistance and free drug programs.
- Improved patient satisfaction by efficiently coordinating infusion schedules and addressing individual needs.
- Provided compassionate emotional support to patients undergoing challenging treatments, offering a positive therapeutic environment.
- Streamlined communication between healthcare providers and patients, ensuring timely delivery of infusion therapy.
- Managed scheduling conflicts proactively to ensure seamless continuity of care for all patients requiring infusion therapy.
- Collaborated with physicians to develop individualized care plans for patients receiving infusion therapy, promoting optimal outcomes.
- Served as a knowledgeable resource for patients and families, answering questions and addressing concerns related to treatment plans and procedures.
- Reduced patient waiting times with careful management of infusion appointments and resource allocation.
- Assisted in budget development and cost control measures, optimizing financial performance while maintaining high-quality patient care standards.
- Maintained all benefits investigations and prior authorizations along with Profit and Loss margins via Reimbursement Tracking.
Health Information Management Technician
Carolina Specialty Care, PA
09.2022 - 03.2024
- Assisted in conducting internal audits on medical records, identifying areas for improvement and implementing corrective action plans.
- Supported revenue cycle management efforts through accurate coding practices that ensured timely reimbursement from insurance providers.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Streamlined processes for efficient record retrieval, reducing wait times for healthcare providers.
- Retrieved medical data for physicians and patients.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Enhanced patient care by accurately recording and maintaining health information data.
- Maintained high levels of accuracy in coding diagnoses and procedures using ICD-10-CM/PCS and CPT codes.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Served as a liaison between physicians, nurses, and other healthcare professionals to address concerns or discrepancies in medical records.
- Participated in collaborative meetings to discuss electronic health records and methods to improve overall workflows.
- Upheld HIPAA regulations and standards for protecting patient information.
Switchboard Operator and Scheduler
Carolina Specialty Care, PA
02.2022 - 09.2022
- Deciphered patient calls and connected with appropriate specialty or department.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments and 13 specialty providers.
- Managed high volume of calls daily while maintaining composure under pressure while efficiently handling each patients needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with each patient concerns or complaints.
- Enhanced patient satisfaction by promptly addressing problems and directing them to the appropriate department or going above and beyond to help find patient resolution.
- Strengthened company reputation by upholding HIPAA confidentiality by completing proper steps to ensure each communication remained compliant.
- Contributed to positive workplace by being involved in the Core Enrichment Group for the company and by also offering a collaborative environment and assisting colleagues when needed with various departments.
- Supported company initiatives by participating in cross-training opportunities, expanding my medical skill set beyond switchboard operation and scheduling duties.
- Contributed to a professional atmosphere by courteously but personally at the same time, greeting patients and providing helpful assistance.
Customer Service Representative
Lincare Oxygen & Respiratory Services
08.2016 - 07.2017
- Developed strong relationships with patients and families by providing empathetic support and understanding during challenging health situations.
- Delivered exceptional patient support during high call volume periods by maintaining composure and professionalism under pressure or in trying times with a patients loved ones.
- Expanded knowledge in medical terminology, insurance benefits investigations, coverage limitations, and insurance verifications.
- Maintained accurate records of patient interactions, ensuring proper documentation within the company's database.
- Assisted patients in scheduling appointments with Respiratory Therapist for setup of BiPAP, Cpap, and Trilogy pressure settings, mask fittings or mask changes, Trach fittings, changes and educations.
- Assisted with the scheduling of Oxygen Concentrator setup deliveries, along with keeping track of oxygen cylinder inventories for patients.
- Collaborated and made many professional relationships with multiple physicians in how to obtain getting their patients properly qualified and covered by multiple insurances for multiple oxygen services without being at the expense of their patient.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Pharmacy Technician / Order Entry
Neil Medical Group, LTC
09.2008 - 07.2016
- Enhanced pharmacy workflow by assisting pharmacists with accurate order entry of prescriptions via electronic fax system via Framework and/or Docutrack from various long-term care facilities from the south east.
- Calculated dosages and prepared prescription labels with absolute accuracy.
- Maximized efficiency with exceptional typing speed and organizational skill set.
- Assisted pharmacists by entering prescriptions for patients and responding to facility questions regarding prescription and medication-specific packaging instructions as indicated along with the accurate placement on Medication Administration Records or Treatment Administration Records.
- Reduced medication errors by diligently cross-checking medications against patient profiles before dispensing.
- Improved facility satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with other data entry technicians and adherence to procedures.
Test Administrator / Testing Proctor
Pearson Vue
05.2003 - 10.2008
- Completed registration processes for all candidates, ensuring complete documentation and demographics were intact to complete testing.
- Enhanced test-taking experience by implementing efficient administration procedures.
- Ensured accurate test results by effectively monitoring and proctoring examinations.
- Maintained test integrity thorough adherence to security protocols and guidelines.
- Assisted in the analysis of candidate performance data such as testing results, pass or fail, and assisting in the proper retesting procedures and processes.
- Increased efficiency by maintaining detailed records of administered tests, scores, and other relevant information.
Pharmacy Technician / Customer Service Representative
CVS Pharmacy
11.2004 - 05.2007
- Answered incoming phone calls and addressed questions from customers, patients, and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Excelled pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging for final check off.
- Resolved third-party billing, computer system and customer service issues.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, restocking Omnicell, and maintaining cleanliness.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
South Iredell High School
Statesville, NC05.2003
Skills
- Clinical Documentation
- Motivational Skills
- Medication Management
- Healthcare regulations
- HIPAA Compliance
- Patient confidentiality
- Patient records administration
- Medical database expertise
Cover Letter
Dear Hiring Manager, I am applying for the Administrative Support Specialist position within your company. Based upon the description, I'm confident that I am fully qualified for this position and would be a great asset to your team. I am a quick learner, eager to obtain new knowledge, and willing to obtain any certifications as necessary to excel within this position. Please find my resume attached. I can be reached via phone number or email address listed above. Thank you in advance for your time and consideration. Sincerely, Allison P. Smith
References
Available upon request.
Timeline
Infusion Coordinator
Carolina Specialty Care, PA
03.2024 - Current
Health Information Management Technician
Carolina Specialty Care, PA
09.2022 - 03.2024
Switchboard Operator and Scheduler
Carolina Specialty Care, PA
02.2022 - 09.2022
Customer Service Representative
Lincare Oxygen & Respiratory Services
08.2016 - 07.2017
Pharmacy Technician / Order Entry
Neil Medical Group, LTC
09.2008 - 07.2016
Pharmacy Technician / Customer Service Representative
CVS Pharmacy
11.2004 - 05.2007
Test Administrator / Testing Proctor
Pearson Vue
05.2003 - 10.2008
High School Diploma -
South Iredell High School
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