Allison Parker
Indianapolis,IN
Summary
Dynamic Janitorial Lead at Tjmaxx with expertise in cleaning and team management. Enhanced facility cleanliness through effective procedures and training, achieving high customer satisfaction. Skilled in chemical handling and problem-solving, I fostered a collaborative environment, optimizing workflows and reducing waste while ensuring compliance with safety standards.
Overview
2027
2027
years of professional experience
Work History
Janitorial Lead
Tjmaxx
Speedway, IN
06.2024 - Current
- Supervised daily cleaning operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored new janitorial staff on best practices and efficient cleaning techniques.
- Developed cleaning schedules to optimize workflow and maintain facility cleanliness.
- Conducted inspections of facilities to identify maintenance needs and ensure quality control.
- Collaborated with management to implement cost-effective cleaning solutions and improve processes.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Resolved employee concerns and facilitated communication between team members and management.
- Enhanced team performance through regular feedback sessions and targeted training initiatives.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Contributed to a positive work environment through open communication channels among team members.
- Promoted sustainability initiatives, implementing eco-friendly cleaning practices in daily operations.
- Evaluated staff performance regularly, providing constructive feedback for continuous improvement.
- Established a proactive approach towards preventative maintenance, reducing the need for reactive measures.
- Collaborated effectively with other departments, streamlining processes for seamless integration of services.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Optimized scheduling processes, ensuring adequate staffing levels during peak times and reduced labor costs during slow periods.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Implemented efficient waste disposal systems, contributing to a cleaner facility overall.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Cashier
Kroger
Speedway, IN
2018 - 2021
- Processed customer transactions efficiently using point-of-sale systems.
- Stocked merchandise on shelves, maintaining organization and display standards throughout the store.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Stocked, tagged and displayed merchandise as required.
Order Picker
Dicks Sporting Goods Distribution Center
Plainfield,IN
2013 - 2015
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized cash drawer, ensuring accuracy in cash handling procedures.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed fuel sales, ensuring compliance with safety standards and regulations.
- Resolved payment discrepancies by investigating issues and implementing corrective actions.
- Trained new staff on cash register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Shell Gas Station
Speedway
2016 - 2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized cash drawer, ensuring accuracy in cash handling procedures.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed fuel sales, ensuring compliance with safety standards and regulations.
- Resolved payment discrepancies by investigating issues and implementing corrective actions.
- Trained new staff on cash register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Machinist
Beckman Coulter
Indianapolis, IN
06.2012 - 2013
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Conducted visual inspections to identify defects in products and packaging.
- Implemented quality control procedures to ensure compliance with industry standards.
- Collaborated with production teams to troubleshoot quality issues effectively.
- Documented inspection results and maintained accurate records of findings.
- Trained new staff on quality control processes and safety protocols.
- Analyzed data from inspections to recommend process improvements.
- Led initiatives to enhance product quality and reduce waste in operations.
- Developed training materials and workshops for ongoing staff development in quality assurance practices.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Cleaning Team Leader
Self Employed Services
Carmel, IN
2009 - 2012
- Maintained accurate cash drawer by performing regular cash counts and reconciliations.
- Assisted customers with product inquiries, providing excellent service and support.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges in accordance with company policies, ensuring customer satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Identified opportunities for process improvements, enhancing overall checkout efficiency and accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Performed thorough cleaning tasks, ensuring high standards of hygiene across various residential spaces.
- Utilized commercial-grade cleaning products and tools to enhance cleaning efficiency and effectiveness.
- Maintained inventory of cleaning supplies, ensuring timely replenishment for uninterrupted service delivery.
- Adapted to diverse client preferences, customizing cleaning plans for optimal satisfaction and results.
- Implemented time management strategies to maximize productivity during scheduled cleaning sessions.
- Fostered positive client relationships through effective communication and responsiveness to feedback received.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Custodial Worker
ProBuild
Indianapolis, IN
2009 - 2011
- Assisted in training new staff on safety protocols and standard cleaning procedures for consistent quality.
- Conducted routine inspections to identify areas needing improvement, enhancing overall service quality.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Adhered to professional house cleaning checklist.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness and sanitation of office spaces, ensuring a healthy environment for staff.
- Operated cleaning equipment and tools effectively to perform daily janitorial tasks.
- Operated cleaning equipment, including vacuum cleaners and floor polishers, to achieve optimal results.
- Followed safety protocols while handling cleaning chemicals and materials, promoting workplace safety.
- Assisted in inventory management of cleaning supplies, ensuring timely replenishment when necessary.
- Conducted routine inspections to identify areas requiring attention or improvement in cleanliness.
- Collaborated with team members to streamline cleaning processes and enhance overall efficiency.
- Provided support during special events by setting up and maintaining cleanliness throughout the venue.
- Reported maintenance issues promptly to ensure swift resolution and minimize disruptions in operations.
- Kept up-to-date on best practices for office cleaning techniques and products through continued research and professional development.
- Demonstrated strong attention to detail in addressing spills or stains promptly, preventing damage to flooring or furnishings.
- Contributed to a healthier work environment by consistently emptying trash receptacles and replacing liners as necessary.
- Promoted sustainability efforts within the office environment by properly sorting recyclable materials according to guidelines.
- Ensured consistent quality of results through regular inspection of completed tasks and making adjustments as necessary for continuous improvement.
- Upheld exceptional standards of cleanliness throughout the facility, resulting in an inviting workspace for employees and visitors alike.
- Maintained a secure work environment by ensuring all doors and windows were locked after completing tasks in designated areas.
- Prioritized safety in the workplace by keeping walkways clear of debris and utilizing wet floor signs during cleaning procedures.
- Prepared conference rooms for meetings by arranging furniture, wiping down surfaces, and ensuring adequate supplies were available as needed.
- Contributed to the overall professionalism of the workplace by always appearing punctual, presentable, and prepared for daily duties.
- Enhanced overall sanitation by diligently cleaning restrooms, disinfecting fixtures, and refilling toiletries as needed.
- Displayed adaptability in managing changing priorities or requests from management while maintaining high-quality results.
- Assisted with special projects such as deep-cleaning carpets or window washing during designated periods or upon request from management.
- Supported office maintenance needs by reporting any observed issues such as burnt-out lightbulbs or malfunctioning equipment to management.
- Maintained a well-organized supply closet by taking inventory of cleaning products and equipment, ensuring tools were always available for use.
- Streamlined efficiency in completing tasks through effective time management and adherence to established schedules.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
High School Diploma -
Ben Davis High School
Indianapolis, INSkills
Cleaning expertise
Chemical handling
Restroom cleaning
Sanitation standards
Pressure washing
Floor maintenance
Team management
Energy conservation
Project planning
Health and safety compliance
Clear communication
Facility inspection
Problem-solving
Timekeeping
Team guidance and motivation
Complaints handling
Quality assessment
Work inspection
Customer relations
Painting work
Safety Equipment
Powered floor washers
Furniture cleaning
Desktop computers
Laundry and dry cleaning
Presentation skills
Cross-department collaboration
Industrial sewing machines
Policy enforcement
Teamwork
Customer service
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Customer satisfaction
Organizational skills
Timeline
Janitorial Lead
Tjmaxx
06.2024 - Current
Machinist
Beckman Coulter
06.2012 - 2013
Cashier
Kroger
2018 - 2021
Order Picker
Dicks Sporting Goods Distribution Center
2013 - 2015
Cashier
Shell Gas Station
2016 - 2019
Cleaning Team Leader
Self Employed Services
2009 - 2012
Custodial Worker
ProBuild
2009 - 2011
High School Diploma -
Ben Davis High School