Allison Partin
Customer Service Professional
Middleburg,FL
Summary
Proven leader in customer service and team collaboration, demonstrated by enhancing guest satisfaction and streamlining operations. Expert in POS systems and maintaining cleanliness standards, I've led teams to achieve top-quality service, ensuring food safety compliance and order accuracy. A strong work ethic and decision-making skills have consistently improved efficiency and customer care.
Overview
8
8
years of professional experience
Work History
Carside Service
Carrabba's Italian Grill
04.2023 - Current
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
- Showcased adaptability in challenging situations, stepping up to cover unexpected absences or handle unforeseen issues during shift.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Facilitated payment transactions efficiently, ensuring accuracy in handling cash or processing credit cards.
- Increased efficiency during peak hours by coordinating seamlessly with fellow Car Side Specialists to manage heavy workloads without sacrificing service quality.
- Assisted in inventory management, ensuring adequate stock levels for peak service hours.
Customer Care Specialist
Sweetwater State Park
04.2018 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Achieved consistently high quality assurance scores by adhering to company policies and procedures when interacting with customers.
- Proactively identified areas for process improvement within area, leading to increased efficiency and better use of resources.
- Responded to customer calls and emails to answer questions about products and services.
- Managed end of day duties including deposits, cash handling, and reservation management.
- Stocked merchandise and saw to customer needs as necessary.
Cashier Team Lead
Toys R Us
11.2016 - 03.2018
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Trained team members on cash register operation and cash handling.
Education
GED -
Middleburg High School
Middleburg, FL 05.2001 -
Skills
Cleanliness Standards
Order Accuracy
Strong Work Ethic
Product Presentation
Food Safety Compliance
Guest Satisfaction
Teamwork and Collaboration
Customer Service
POS Systems
Team Leadership
Money Handling
Decision Making
Timeline
Carside Service
Carrabba's Italian Grill
04.2023 - Current
Customer Care Specialist
Sweetwater State Park
04.2018 - 02.2020
Cashier Team Lead
Toys R Us
11.2016 - 03.2018
GED -
Middleburg High School
05.2001 -