ALLISON PAVLANSKY
San Antonio,TX
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with a focus on continuous improvement. Transforms underperforming operations and personnel into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with an 8-year history of successful performance across multiple industries.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
Community Services Representative
United States Tennis Association
Remote, Texas
01.2022 - Current
- Managed event planning and execution for 20+ events including 800+ attendees, ensuring a seamless operation and resolving any unexpected issues with an expedited turnaround time
- Worked with over 30 local tennis professionals providing them with resources from USTA, inclusive of community-based funding, on-court training, and volunteering and networking opportunities
- Developed and maintained excellent customer service relationships through effective oral and written communication, resulting in high customer satisfaction and increase of new customers
Committee Liaison
USTA Texas - DEI Committee
01.2022 - Current
- Completed reports, logs, and records of committee initiatives to quickly handle all documentation for human resources and the Board of Directors
DEI Committee Member
USPTA
01.2019 - Current
- Attended committee meetings to propose, discuss and advance management and DEI ideas within USPTA brand
- Spearheaded promotional events to raise awareness and promote initiatives within the DEI commnity
Health Care Consultant
Self
07.2017 - Current
- Performed needs analysis for 10+ clients to obtain information required to make appropriate health insurance product recommendations for credentialing, contract negotiations, and best practices
- Created sources for continuous client referrals within the physical therapy community and with businesses using extensive networking skills to provide an alternative to clients that could not afford a full-time medical billing company
- Negotiated contracts and terms of reimbursement fee schedules with insurance on behalf of 10+ clients
Assistant Store Manager
Lululemon Athletica
08.2021 - 08.2022
- Managed and executed the full hiring and interview process for regular and seasonal employees and successfully onboarded and trained 30+ workers
- Conducted community outreach and provided over $10,000 in product testing for over 10 local business owners to increase store partnerships within the local community
- Monitored and managed a quarter million dollar budget for the store and appropriated funds to respective categories and ensured the budget was balanced monthly and allocations were utilized quarterly
- Led Diversity, Equity, and Inclusion (DEI) training for Quarry Lululemon Store, resulting in improved understanding and awareness around DEI issues, increased cultural competence, and a more inclusive work environment
Tennis Services Representative
United States Tennis Association
11.2019 - 06.2021
- Strategized, directed, & executed event management, including inventory control, schedule of facility and personnel coordination, client interactions, and staff coverage for 30+ events annually
- Managed event planning for events including 800+ attendees ensuring a seamless operation and resolving any unexpected issues with an expedited turnaround time
- Developed a program to integrate grant writing for local providers to support the regional area, including research, drafting, and revising, ultimately securing $100K in funding for local providers
- Served as the Diversity & Inclusion Liaison for the southwest region leading 14 personnel; contributed recommendations to hiring and employment policies and initiatives to develop best practices, ultimately increasing employee diversity knowledge and creating a training curriculum for DEI initiatives
Billing Specialist | Account Manager
Lincoln Reimbursement Solutions
07.2018 - 05.2021
- Managed the billing operations for 8 medical practices, conducting ongoing communications with 25+ office staff members via phone and email correspondence in a remote setting before and during COVID-19
- Spearheaded and developed a training plan for 15 incoming staff members on accounts receivable, software, and all stages of the revenue cycle to ensure proficiency
- Audited all data entry, identifying any input discrepancies, and effectively correcting up to $200K in payment details weekly
- Learned and maintained an in-depth understanding of healthcare insurance information to offer knowledgeable and educated responses to diverse customer questions on 50+ patient phone calls weekly
Department Manager
United States Navy, US Naval Academy
08.2013 - 05.2018
- Managed daily operations of a department of 140 Naval Academy students, including safety, academic progress, extracurricular involvement, and managing conflict mediation
- Prepared written reports and presented briefs to upper leadership on student activities and individual person’s progress including safety violations, emergencies, and department events
- Collaborated weekly with cross-functional departments including campus administration, military leadership, education, and recreation departments to develop strategic plans in support of student progress
- Communicated with managers of other departments to maintain transparency and ensure compliance of rules and regulations
Education
Master of Business Administration (MBA) -
Colorado Technical University
Bachelor of Science (B.S - Political Science
United States Naval Academy
Skills
Community Relations
Written and verbal communication
Interviewing skills
Client needs assessments
Workforce improvements
Equal opportunities facilitation
Managing classified information
Briefing leadership and C-Suite executives
Problem Anticipation & Resolution
Time Management and Utilization
Resilience
Certification
Sigma Six Green
Timeline
Sigma Six Green
03-2023
Safe Sport - Safe Play
01-2023
Implementing Winning Strategies Experience
02-2022
Community Services Representative
United States Tennis Association
01.2022 - Current
Committee Liaison
USTA Texas - DEI Committee
01.2022 - Current
Assistant Store Manager
Lululemon Athletica
08.2021 - 08.2022
Tennis Services Representative
United States Tennis Association
11.2019 - 06.2021
USPTA
03-2019
DEI Committee Member
USPTA
01.2019 - Current
Billing Specialist | Account Manager
Lincoln Reimbursement Solutions
07.2018 - 05.2021
Health Care Consultant
Self
07.2017 - Current
Department Manager
United States Navy, US Naval Academy
08.2013 - 05.2018
Master of Business Administration (MBA) -
Colorado Technical University
Bachelor of Science (B.S - Political Science
United States Naval Academy