ALLISON PAXTON

• Customer Success Management
• Managed client accounts to ensure satisfaction and retention.
• Customer Experience (CX)
• Led team initiatives to improve performance and cohesion.
• Facilitated recruitment processes to identify top talent.
• Employee Development
• Managed operational workflows to optimize team performance.
• Identified and implemented improvements to enhance operational efficiency.
• Handled escalated customer issues to ensure satisfactory resolutions.
• Managed workflow processes to optimize service delivery.
• Developed training materials to enhance team knowledge and skills.
• Collaborated with teams across departments to achieve project goals.
• Privacy Compliance Research (GDPR, CCPA)
• Utilized SaaS platforms to streamline operations and enhance service.
• JIRA management
• Google Workspace
• Strategic Problem Solving
• Collaborate with internal stakeholders to support strategic projects, process improvements, and customer-focused solutions.

• Managed daily operations for customer support functions, ensuring achievement of service, quality, and performance goals.
• Led, coached, and mentored team of 12 customer service professionals, fostering a collaborative remote work environment.
• Participated in candidate screening, interviewing, hiring, and onboarding activities.
• Assisted leadership in the development and expansion of global support operations, including collaboration with teams in Bangalore, India and Santo Domingo, Dominican Republic.
• Directed queue management and workload distribution to optimize service levels and team proCreated and maintained training materials and operational procedures to streamline onboarding and improve team efficiency.Documentation.
• Conducted performance coaching and provided ongoing feedback to improve employee engagement and effectiveness.
• Collaborated with cross-functional teams to investigate site issues and support new integration initiatives through JIRA tracking and documentation.

• Supported investigation and testing of sites for integration, contributing to site selection process
• Developed written procedures for site integration process, enhancing operational consistency
• Analyzed privacy laws including GDPR, CCPA, and Daniel Anderl Privacy Act to ensure compliance in research efforts
• Assisted in the investigation and testing of sites for Integration

• Conduct research and analysis supporting site integration initiatives and operational improvements.

• Develop and maintain written procedures and documentation for site integration processes.

• Research privacy regulations including GDPR, CCPA, and the Daniel Anderl Privacy Act to support business initiatives and compliance awareness.

• Analyze websites and service providers to identify integration opportunities and operational considerations.

• Utilize industry resources including DataGuidance and IAPP for privacy research and monitoring of privacy regulations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Direct supervision of US based advisors
• Planned schedules and delegated assignments to ensure adequate coverage and service delivery.
• Mentored team members to enhance professional development and accountability in the workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Created and maintained training documents to support team onboarding and knowledge retention.
• Conducted site investigations to assess conditions and requirements for project integration./Created and filed JIRA tickets to facilitate the resolution of integration challenges. for integration of new sites

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Addressed customer complaints and resolved dissatisfaction with timely, effective solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Resolved product and service concerns to enhance customer retention and support sales.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided tailored advice and assistance to customers, addressing specific needs and preferences.

• Successfully handled inbound and outbound calls daily
• Identified and resolved customer complaints to improve service quality
• Processed RGAs to expedite resolution and maintain customer satisfaction
• Managed customer and regional manager relationships to enhance account satisfaction
• Handle multiple priorities and projects simultaneously while meeting deadlines
• Processed customer orders efficiently to ensure timely delivery, inventory analysis, pricing review, optimizing fill rates
• Coordinated warehouse operations to streamline inventory management; shipment revisions, returns, delivery scheduling
• Daily reporting of production, revenue and operational statuses
• Daily use of MS Office and internal business systems.

• Provided customer service in all areas relating to order entry, delivery dates, and status reports
• Acted as the interface between the customer service and the manufacturing facility personnel
• Worked with engineering, planning, quality control, production and shipping to ensure orders were completed with accuracy and in a timely manner
• Managed customer records and interactions to ensure accurate and up-to-date account information
• Reviewed bills of materials to provide accurate lead times to customers Facilitated the building of samples/prototypes as opportunities arise
• Followed up on inquiries from external customers.

• Coordinated clerical tasks to enhance support for middle level advertising sales team
• Assisted in training new hires on advertising proofing and editing.
• Trained employees on processes to ensure timely and efficient operations
• Facilitated training for new hires on advertising proofing and editing standards.