Allison Pedroza

Shipment Processor

Blue Seven

Oklahoma City, OK

09.2016 - Current

Verified and noted count and condition of cargo received.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Connected with customers to support positive transaction experiences and address service concerns.
Operated POS terminals and cash drawer balancing.
Greeted customers and helped with product questions, selections and purchases.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Used POS system to process sales, returns, online orders and gift card activations.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Managed inventory control, cash control and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Provided front-end website development using WordPress, Hubspot and other editing software.
Managed content distribution to online channels and social media platforms.
Edited and sourced images and videos using Shopify and Photoshop.
Troubleshot issues with websites and fixed scripting and use issues.
Designed graphics for website decoration and layout.
Received and followed pick sheets to gather merchandise for customer orders.
Assisted customers by providing tracking information and resolving shipping or merchandise issues.
Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Processed and handled customer complaints, answering questions and providing alternative solutions.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Used Shopify and Endicia to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Created clear, precise and properly detailed product and service information on company website.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Unloaded shipments, reviewed merchandise and tracked paperwork.
Kept merchandise moving smoothly and accurately from stockroom to sales floor.
Received, sorted and processed damaged goods with vendors or manufacturers.
Checked prices and calculated totals for accurate invoice processing.
Completed physical inventory counts each year.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Demonstrated items to customers and created customer awareness, interest and sales.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Coached new employees on administrative procedures, company policies and performance standards.
Fostered positive working relationships with regular customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Matched purchase orders with invoices and recorded necessary information.

Summary

Overview

Work History

Shipment Processor

Education

High School Diploma -

Skills

Timeline

Shipment Processor

High School Diploma -

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