Allison Perrin
New Orleans,LA
Summary
Experienced Supply Chain Manager adept at optimizing inventory delivery and minimizing fines through effective collaboration across teams. Proficient in forecasting, proactive communication, and implementing operational efficiencies, resulting in enhanced customer service and cost savings. Strong background in P&L oversight, process improvement, and team leadership.
Overview
11
11
years of professional experience
Work History
Supply Chain Manager
Level Home Inc
2021.11 - 2023.08
- Orchestrated daily liaisons between sales, demand planning, customer service, and project management teams, optimizing inventory delivery and reducing customer fines through order revisions
- Ensured accurate customer forecasts by leveraging portals and data, minimizing on-shelf availability gaps and enhancing overall service
- Proactively communicated product shortages and recovery timelines to customers and sales teams weekly, mitigating supply chain disruptions
- Collaborated with the Field Service Team and Engineering to introduce new products and refine processes for seamless integration and optimal functionality
- Established and monitored KPIs, resulting in a 15% reduction in inventory discrepancies and a 20% increase in on-time deliveries
- Implemented comprehensive P&L oversight strategies, identifying areas for cost optimization and revenue maximization within supply chain operations
- Managed proactive stock-at-risk strategies, collaborating with customer service and sales teams to maximize revenue from slow-moving stock
- Implemented a case management system, expediting response times for customer queries and procedural changes, achieving a 50% reduction in response times.
Operations Manager
Echo Global Logistics
2019.08 - 2021.11
- Managed Transportation
- Led cross-departmental collaboration to support new clients in the development and implementation of Transportation Management Systems (TMS)
- Managed new customer onboarding post-implementation by developing strategic success plans that resulted in a 25% increase in productivity and a 10% reduction in customer complaints related to shipping
- Orchestrated monthly KPI reports, driving a 10% reduction in operational inefficiencies
- Cultivated client relationships, resulting in a 15% decrease in customer impacts
- Pioneered collaborative quarterly business reviews, achieving a 10% increase in shared objectives achievement
- Formulated and enforced streamlined standard operating procedures, improving adherence by 25%
- Championed Carrier performance oversight, resulting in a 5% surge in operational effectiveness
- Led a proficient team of 7 members, servicing 10 customers, enhancing client satisfaction
- Conducted comprehensive market research, providing clients with vital insights for strategic decision-making.
Senior Account Executive – Implementation Specialist
Echo Global Logistics
2019.02 - 2019.07
- Onboarded new accounts to the Managed Transportation department with Trend Analysis, SOP development and AE process improvement
- Initiate internal account reviews with Operations Managers and Account Managers
- Oversee onboarding initiatives from inception through completion for the account management leads.
Senior Account Executive
Echo Global Logisitics
2016.02 - 2019.02
- Managed Transportation
- 3rd Party Logistics (3PL) and Operations Coordinator for dozens of customers across the US, ensuring agile consignment, distribution, and delivery for customers, requiring constant pivoting of focus and prioritization to ensure customer satisfaction
- Build and sustain business cases to ensure logistical network efficiency and identify areas of improvements
- Manage gross profit and cost analysis for customers, ensuring efficient and effective fulfillment, accounting for dozens of delivery providers
- Track expenditures, timeline, and risks to customers, identifying and coordinating with warehouses, drivers, and business stakeholders to avoid potential delay or complication
- Act as strategic partner with customers to identify process improvements, cost savings, and future collaborations.
Project Coordinator
Keenpac N.A LTD
2015.01 - 2015.11
- Developed custom packaging and promotional materials with dozens of international retailers, suppliers and distributors, ensuring product quality, delivery expediency, and cost
- Directly coordinated with manufacturers in China to ensure product quality, production timelines, shipment dates, and modifications required due to customer request or identified risk
- Created new archival platform for historic orders to allow for faster reference and queries, allowing organization to complete design and order process in significantly reduced timeframe
- Identified and won cross-sell opportunities with existing managed accounts, resulting in significantly increased orders and customer satisfaction.
Customer Service/Logistics
Nutrin Distribution
2012.12 - 2014.12
- Managed all orders, shipments, customs requirements, CH Robinson or other 3PL support, and customer satisfaction inquiries for Nutrin, a supplier, importer, and exporter of peanut products
- Coordinate logistics for container shipments from Argentina, Brazil, Panama to dozens of domestic locations, ensuring appropriate transport conditions and handling to warehouses
- Facilitated international travel for employees, including visa and apostille requests at foreign embassies, including frequent expedited requests
- Supply chain management of domestic peanut products, ensuring stock availability, efficient distribution, and export requirements could be met
- Supervised and delivered trade shows, including preparation, transportation of marketing and sample materials, customer development, and facilitation of sales opportunities with executives.
Education
Bachelor of Arts - Communication
American University
2011
Skills
- Microsoft Word, Excel, PowerPoint, Access, Creative Suite
- QuickBooks
- Oracle
- Sigma
- Salesforce
- Google Suite
- Atlassian, Confluence, Jira
- Supply Chain Management
Timeline
Supply Chain Manager
Level Home Inc
2021.11 - 2023.08
Operations Manager
Echo Global Logistics
2019.08 - 2021.11
Senior Account Executive – Implementation Specialist
Echo Global Logistics
2019.02 - 2019.07
Senior Account Executive
Echo Global Logisitics
2016.02 - 2019.02
Project Coordinator
Keenpac N.A LTD
2015.01 - 2015.11
Customer Service/Logistics
Nutrin Distribution
2012.12 - 2014.12
Bachelor of Arts - Communication
American University
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