Allison Peters
Morgantown,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Francesca's
09.2023 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store by counting registers, making deposits, and storing and filing all daily paperwork.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
Host/Server
Tropics Restaurant And Bar
06.2021 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales Associate
Kohl's
09.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Advertising And Public Relations
West Virginia University
Morgantown, WV05.2026
High School Diploma -
Morgantown High School
Morgantown, WV05.2022
Skills
- Team Management
- Store operations
- Customer Service
- Cash Handling Accuracy
- Store maintenance
- Training and mentoring
- Teamwork and Collaboration
- Problem-solving skills
- Multitasking proficiency
- Effective Time Management
Certification
- Hootsuite Platform Certification
- Social Media Marketing Certification
Timeline
Sales Lead Keyholder
Francesca's
09.2023 - Current
Sales Associate
Kohl's
09.2022 - 03.2023
Host/Server
Tropics Restaurant And Bar
06.2021 - 08.2023
Bachelor of Science - Advertising And Public Relations
West Virginia University
High School Diploma -
Morgantown High School