Allison Petty
Ft. Myers,FL
Summary
Entry-level healthcare administrative professional with a proven track record in prior professional experience, enhancing client satisfaction and retention through expert relationship building. Skilled in scheduling coordination and complex problem-solving, I excel in staff management and multitasking, significantly boosting efficiency and service quality. Achieved notable sales revenue growth by leading teams with a focus on results and client satisfaction.
Overview
9
9
years of professional experience
Work History
Service & Maintenance Coordinator
Always Honest Air
2024.02 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Implemented quality control measures to ensure consistent standards across all services provided.
- Assisted in developing marketing materials and promotional campaigns to attract new clients and expand the company''s reach within the industry.
Financial Relationship Consultant
Huntington National Bank
2022.07 - 2023.08
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Facilitated client meetings to discuss financial goals, assess risk tolerance, and present suitable investment options.
- Enhanced client retention rates by addressing concerns promptly and providing excellent customer service.
- Managed a diverse portfolio of clients, maintaining strong relationships through regular communication.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sales Manager/Finance Manager
Volkswagen
2015.10 - 2022.07
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Education
Bachelor of Science - Bachelors of Science in Health Administration
Phoenix University
Phoenix, AZ03.2026
Skills
- Scheduling Coordination
- Complex Problem-Solving
- Data Entry and Analysis
- Attention to Detail
- Professional Communication
- Time Management
- Staff Management
- Multitasking
- Relationship Building
- Team Leadership
Timeline
Service & Maintenance Coordinator
Always Honest Air
2024.02 - Current
Financial Relationship Consultant
Huntington National Bank
2022.07 - 2023.08
Sales Manager/Finance Manager
Volkswagen
2015.10 - 2022.07
Bachelor of Science - Bachelors of Science in Health Administration
Phoenix University
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