Allison Phelps
Janesville,WI
Summary
Results-driven professional experienced in equipment rental and customer service. Known for outstanding team collaboration and effective problem-solving abilities, focused on driving customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Equipment Rental Specialist
Sunbelt Rentals
Janesville, Wisconsin
07.2023 - Current
- Administers rental contracts (new and existing), including on and off rental dates.
- Managed and maintained accurate records of all equipment rental transactions.
- Provided guidance on safe work practices including proper use of Personal Protective Equipment.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Graybar Electric Supply
Madison, Wisconsin
06.2019 - 07.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Associate
Grainger Industrial Supply
Orlando, Florida
02.2018 - 06.2019
- Provided information about products and services available to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Education
High School Diploma -
Parker High School
Janesville, WI06-2013
Skills
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Safe work practices
- Inventory tracking
Timeline
Equipment Rental Specialist
Sunbelt Rentals
07.2023 - Current
Customer Service Representative
Graybar Electric Supply
06.2019 - 07.2023
Customer Service Associate
Grainger Industrial Supply
02.2018 - 06.2019
High School Diploma -
Parker High School
Similar Profiles
Paul K. LooneyPaul K. Looney
President / Branch Manager at Action Equipment Rentals / Sunbelt RentalsPresident / Branch Manager at Action Equipment Rentals / Sunbelt Rentals
Jeff PogorzelskiJeff Pogorzelski
Service Manager at Sunbelt Rentals/ Runyon rentalsService Manager at Sunbelt Rentals/ Runyon rentals
Cory KelloggCory Kellogg
Operations Manager at Sunbelt RentalsOperations Manager at Sunbelt Rentals
Andrew BelgenAndrew Belgen
Power and HVAC Road Technician 2 at Sunbelt RentalsPower and HVAC Road Technician 2 at Sunbelt Rentals
Melinda NeedhamMelinda Needham
Food Safety and Quality Assurance Specialist at Broaster CompanyFood Safety and Quality Assurance Specialist at Broaster Company