Allison Pickering
Lisbon,OH
Summary
Adept at elevating customer experiences, I honed my skills in team collaboration and exceptional communication at The Vineyards at Pine Lake. My proficiency in multitasking and maintaining a professional appearance contributed to a noticeable improvement in service efficiency and customer satisfaction, showcasing my ability to drive results and foster positive relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Host/Busser/Server
The Vineyards at Pine Lake
04.2024 - 08.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Trained new staff in bussing and cleaning procedures.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Cultivated warm relationships with regular customers.
Personal Stylist/Sales Associate
Buckle
07.2023 - 04.2024
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear and accessories to complement body style, fashion choice and overall appearance.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows, monitoring consumer market trends.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Host/Bakery Cashier
Das Dutch Haus
06.2021 - 07.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Provided patrons with estimated waiting times during peak service hours.
- Helped customers complete purchases, locate items, and boxed up products.
- Stocked, tagged and displayed merchandise as required.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Took cake and bakery orders over the phone.
Education
Bachelor of Arts - Fashion Merchandising
Kent State University
Kent, OH05.2028
High School Diploma -
Beaver Local High School
East Liverpool, OH05.2024
Skills
- Telephone reception
- Team Collaboration
- Exceptional communication
- Customer Service
- Multitasking proficiency
- Professional Appearance
- Detail Oriented
Timeline
Host/Busser/Server
The Vineyards at Pine Lake
04.2024 - 08.2024
Personal Stylist/Sales Associate
Buckle
07.2023 - 04.2024
Host/Bakery Cashier
Das Dutch Haus
06.2021 - 07.2023
Bachelor of Arts - Fashion Merchandising
Kent State University
High School Diploma -
Beaver Local High School
Similar Profiles
Lainee R. PuhlLainee R. Puhl
Banquet Server at The Vineyards At Pine LakeBanquet Server at The Vineyards At Pine Lake
MATTHEW CANTYMATTHEW CANTY
Farmstead Hand - Seasonal at Lake Breeze VineyardsFarmstead Hand - Seasonal at Lake Breeze Vineyards
Blessing-Marie EdittuBlessing-Marie Edittu
Camp Counselor at Camp Pine LakeCamp Counselor at Camp Pine Lake
Hailey McVayHailey McVay
Emergency Medical Technician at EMT AmbulanceEmergency Medical Technician at EMT Ambulance
Angela SuttonAngela Sutton
Deli / Bakery Cleark at Discount DrugmartDeli / Bakery Cleark at Discount Drugmart