Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allison Pittman

Callahan,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

8 Flags Plumbing
08.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Representative

Griffis Gas
07.2020 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Reduced delinquency rates by closely monitoring rent collections and enforcing lease agreements consistently.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.

Invoice Clerk

Suddath
08.2013 - 03.2020
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed-up on past due payments to facilitate prompt collection of payments.
  • Reviewed invoices for accuracy and completeness prior to issuing payments.
  • Processed invoices and payments in line with company policies and procedures.
  • Maintained accurate records of invoicing and payment activities in compliance with company and legal requirements.
  • Managed invoicing and payment processing operations.
  • Handled accounts payable activities to facilitate accurate payment of bills and expenses.
  • Reduced invoice discrepancies by thoroughly reviewing purchase orders, contracts, and receipts before billing clients.

Education

High School Diploma -

West Nassau County High School
Callahan, FL
05.2003

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Clerical Support
  • Human Resources
  • Payroll Processing
  • Schedule Management
  • Prioritizing calls
  • Dispatching procedures
  • Payment posting
  • Invoice Processing
  • Bank Deposits

Certification

  • CNP - Certified Notary Public

Timeline

Office Manager

8 Flags Plumbing
08.2022 - Current

Customer Service Representative

Griffis Gas
07.2020 - 07.2022

Invoice Clerk

Suddath
08.2013 - 03.2020

High School Diploma -

West Nassau County High School

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Allison Pittman