Allison Pope
Team Lead
Littleton,CO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
23
23
years of professional experience
Work History
Team Lead
Your Fresh Start Group
04.2016 - Current
- Coached team members in techniques necessary to complete job tasks.
- Works in different roles to provide optimal coverage and meet production goals.
- Evaluated team member with skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Set up team gatherings and meetings. To include setting up Google calendar invites.
- In communication with IT team to maintain the website is up to date.
- Set up each team member with their own email account. Worked with the teammate to ensure it was working on all electronic devices. Trouble shoot when not working properly.
- Manage and maintain all social media posts and content.
- Work with outside vendors, title companies, lenders to ensure smoothness of all transactions.
- Ensure new team members are added to all systems correctly, to include external systems.
- Arrange for team building events and times to volunteer within the community.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintain CRM databases
- Ability to multi task in a fast paced and ever changing environment.
- Create and maintain checklists for daily organizational use.
Director
Thirty-One Gifts
04.2015 - 10.2021
- Strong leadership skills of all sizes of teams. 0-52 team members.
- Conducted meetings with team to discuss production progress and to attain production objectives.
- Participated in meetings, trainings and conferences to gain the skillful knowledge to grow my business.
- Directed/created live broadcasts, films and recordings or non-broadcast programming for public entertainment or education via YouTube channel.
- Weekly zoom calls to share insights on company facts and directives.
- Created and shared content across all social media platforms.
- Created Facebook lives and events for parties.
- Maintain organization in client records and orders.
- Continued contact with both team members and clients.
- Ability to market oneself and the business in a way to grow.
Owner/CEO
Your It Girl
09.2012 - 03.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal organization and house cleaning services/solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed inventory of products.
- Coordinated schedules of employees and clients.
- Ran potential employee background checks and screenings.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and developed team members to ensure company standards were met.
- Prepared bank deposits.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients.
- Recruited, hired and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Transfer of Accounts Liasion
PENSCO Trust Company
07.2011 - 09.2012
- Provided client relations skills to assist in the transferring in and out of their IRA accounts.
- Assessed accuracy of new data sources and data gathering techniques.
- Built and maintained strong client relationships to drive business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Proficient in company software.
Transfer Out of Accounts Specialist
ICON Advisors
01.2006 - 01.2008
- Set up transfer of customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Set up and maintained inventory knowledge and database of off site data storage facility.
- Maintained shredding services schedule.
- Adhered to standards of quality and service as well as all compliance requirements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Observed financial transaction laws and regulations for full accounts compliance.
- Negotiated contract terms and conditions for productive customer and supplier accounts.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with other professionals.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
Transfer of Accounts Specialist
Resources Trust Company/FISERV ISS
06.2000 - 01.2006
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Adhered to standards of quality and service as well as all compliance requirements.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Observed financial transaction laws and regulations for full accounts compliance.
- Served customers with knowledgeable, friendly support at every stage of their transaction requests.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Columbine High School
Littleton, CO05.1999
Skills
- Performance Monitoring
- Schedule Management
- Production Monitoring
- Regulatory Compliance
- Performance Improvement
- Complaint Resolution
- Workplace Safety
- Employee Evaluation
- Client Service
- Coaching
- Team Supervision
- Work Planning
- Shift Scheduling
- Technical Support
- Attention to Detail
- Teamwork and Collaboration
- Account Management
- Overseeing Daily Activities
- Staff Training
- Problem-Solving
- Coaching and Mentoring
- Goal Setting
- Client Support
- People Management
- Onboarding and Orientation
- Staff Education and Training
- Work Planning and Prioritization
- Team Check-Ins
- Sales Expertise
- Decision Making
- Leading Team Meetings
- Conflict Resolution
- Team Building
- Knowledgeable in Microsoft Outlook, Excel, Google, Word
Timeline
Team Lead
Your Fresh Start Group
04.2016 - Current
Director
Thirty-One Gifts
04.2015 - 10.2021
Owner/CEO
Your It Girl
09.2012 - 03.2015
Transfer of Accounts Liasion
PENSCO Trust Company
07.2011 - 09.2012
Transfer Out of Accounts Specialist
ICON Advisors
01.2006 - 01.2008
Transfer of Accounts Specialist
Resources Trust Company/FISERV ISS
06.2000 - 01.2006
High School Diploma -
Columbine High School
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