Allison Poston
Fresno,CA
Summary
Proven performer at Savemart, adept in customer service and inventory management, enhanced store satisfaction and reduced spoilage significantly. Excelled in teamwork and meticulous attention to detail, ensuring optimal product quality and store conditions. Skilled in utilizing POS systems and maintaining high safety standards, I consistently foster positive customer experiences and efficient store operations.
Overview
3
3
years of professional experience
Work History
Grocery Clerk
Savemart
11.2021 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Actively participated in ongoing training sessions to stay current on company policies, industry trends, and best practices.
- Cultivated strong relationships with vendors, ensuring timely delivery of goods and optimal product quality.
Education
Photography
Fresno City College
Fresno, CASkills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Punctual and Reliable
- Workplace Safety
- Assisting customers
- Cleaning and sanitation
- Customer service-focused
- Flexible Schedule
- Training and mentoring
- Team contribution
- Food safety understanding
- Food Preparation
- Removing defective products
- Shelf organizing
- Cleanliness and sanitation
- Product Rotation
- Monitoring inventory
- Maintaining displays
- Placing orders
- Merchandise organization
- Safety standards
- Monthly inventory
- Product Knowledge
Timeline
Grocery Clerk
Savemart
11.2021 - Current
Photography
Fresno City College