Summary
Overview
Work History
Education
Skills
Timeline
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Allison Potts

Castle Rock,CO

Summary

Driven Office Manager with a proven track record at Pacific Dental Services, excelling in patient care and operations management. Expert in office administration and staff supervision, significantly enhancing operational efficiency. Positive attitude, lead by example, and love teamwork. Excellent at leading teams to exceed goals through strategic planning and effective communication. Experienced Office Management that focuses on productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable.

Overview

18
18
years of professional experience

Work History

Office Manager

Vivid Smiles
04.2024 - 09.2024

Excellent patient care through treatment planning, payment options, scheduling, follow up, recall, helping with insurance questions.


Sending claims, following up on aging insurance claims, collecting unsecured balances, posting insurance and patient payments.

Auditing daily charges and collections.


Calling leads for Progressive Marketing for implant cases and setting up consultations.

Operations Manager

Pacific Dental Services
03.2011 - 03.2024

Patient care was number one priority. Supporting the owner dentist as well.


Scheduling, verifying insurance, treatment planning. Worked with general, perio, oral surgery, endo, and ortho.


Setting schedules for dental assistants, doctors, and hygienists.


Responsible for financially viable office via watching budget, overseeing orders, accounts receivable.


Leading meetings, interviewing and hiring.

Office Manager

Dr. Gary Blumenschein
01.2007 - 02.2008

Patient care, scheduling, billing, accounts receivable, book keeping, reception.




Education

Bachelor of Science - Biology And Chemistry

Metropolitan State University of Denver
Denver
08.2020

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Customer Relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Administrative Support
  • Bookkeeping
  • Payroll and budgeting
  • Credit and collections
  • Relationship Building
  • Mail handling
  • Scheduling
  • Inventory Control
  • Staff Management
  • Employee Supervision
  • Operations Management
  • Staff hiring
  • Employee Training
  • Training and coaching
  • Policy Implementation
  • Financial Reporting
  • Financial Tracking
  • Expense Reporting
  • Budgetary Planning
  • Computer Skills
  • Problem Resolution
  • Professional and Courteous
  • Team Leadership
  • CPS
  • Epic
  • Dentrix

Timeline

Office Manager

Vivid Smiles
04.2024 - 09.2024

Operations Manager

Pacific Dental Services
03.2011 - 03.2024

Office Manager

Dr. Gary Blumenschein
01.2007 - 02.2008

Bachelor of Science - Biology And Chemistry

Metropolitan State University of Denver
Allison Potts