Allison Preston
Alto,MI
Summary
Dynamic individual with hands-on experience in Customer Satisfaction and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Recognized for fostering strong relationships that create positive customer feedback. Committed to making meaningful contributions and advancing organizational goals through collaboration and individual efforts.
Overview
19
19
years of professional experience
Work History
Volunteer
Remodel/Construction
07.2024 - Current
- Assist in construction of walls, floors and ceilings
- Lead a small group in tearing out sheetrock, insulation, lath and plaster and carpet.
- Facilitate daily clean up ensuring a safe, clean and ready space.
- Ensure all supplies are purchased and in place in a timely manner.
- Assisted in placing new insulation
- Supervised and aided in hanging sheetrock
- Lead several individuals to prepare the work space by meticulously searching for and mitigating potential obstacles.
- Maintain daily communication with construction crew to alleviate miscommunication.
Stay at home Parent
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Organize family calendar to ensure each member has their needs met.
- Utilize time management skills to get kids to and from school on time.
- Manage money to ensure all bills are paid
- Clean, organize and maintain living spaces to provide adequate comfort.
- Demonstrate empathy and caring while providing discipline when necessary.
- Manage ongoing repairs and remodel ensuring all work is completed on time and with in budget.
Volunteer
Flip Your Bit
01.2020 - Current
- Assisted administrator with basic cabling to provide organization with internet access.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Engage and interact with members on social media platforms.
- Report issues and deliver important information to administrator to aid in organization success.
Barista Shift Supervisor
Starbucks
07.2007 - 11.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Accurately completed end-of-day financial tasks worth over $2000 of cash and card transactions daily.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to baristas.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Student Food Service Worker
South Seattle Community College
09.2006 - 06.2008
- Facilitated collaborative team efforts within the cafeteria environment, working closely with fellow Student Food Service Workers and kitchen staff to ensure smooth operations.
- Demonstrated excellent time management skills by effectively prioritizing tasks during peak service hours without sacrificing quality of care provided to customers.
- Participated in regular inventory checks, ensuring adequate stock levels were maintained without excessive waste or spoilage.
- Stored and organized incoming food and supplies.
- Set up, broke apart, and cleaned up serving areas at beginning and end of day.
- Reduced food waste by implementing proper portion control measures while serving meals.
- Trained new Student Food Service Workers on best practices, fostering a positive work environment and upholding quality standards.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ08-2020
Associate of Arts - General Studies
Grays Harbor College
Aberdeen, WA06-2014
Associate of Applied Science - Culinary Science
South Seattle Community College
Seattle, WA06-2008
Skills
- Teamwork and collaboration
- Reliability and punctuality
- Organized and efficient
- Problem-solving
- Time management
- Adaptability and dependability
- Computer skills
- Relationship building
- Customer service
- Deadline adherence
- Telephone etiquette
- Effective Client Engagement
Timeline
Volunteer
Remodel/Construction
07.2024 - Current
Stay at home Parent
11.2022 - Current
Volunteer
Flip Your Bit
01.2020 - Current
Barista Shift Supervisor
Starbucks
07.2007 - 11.2022
Student Food Service Worker
South Seattle Community College
09.2006 - 06.2008
Bachelor of Arts - Psychology
Arizona State University
Associate of Arts - General Studies
Grays Harbor College
Associate of Applied Science - Culinary Science
South Seattle Community College
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