Allison Rainone
Waretown
Summary
Adaptable professional with extensive experience in customer service and operational management. Recognized for attention to detail and professionalism, committed to resolving customer inquiries and fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
PetsHotel Leader
PetSmart
Brick
03.2024 - Current
- Providing great customer service.
- Coached and mentored individuals on professional development goals.
- Scheduling/payroll.
- Handling medications/medicating.
- On-call for any emergency needs.
- Assisted in resolving customer inquiries and complaints with professionalism and empathy.
Customer Engagement Leader
PetSmart
Brick
12.2022 - 03.2024
- Training new hires on the "do's and don'ts" of the Pet Care department.
- Making sure the overall goal was that every customer left happy.
- Managing inventory.
- Cash management.
- Handling/giving medications.
Medical Records Specialist
Angelic Hospice
Toms River
03.2021 - 12.2022
- Managed patient records accurately and efficiently for hospice care.
- Processed medical documentation for compliance with healthcare regulations.
- Daily phone calls to doctor offices/hospitals to retrieve needed documentation.
- Creating all nursing home patients' charts for nurses/NP's/aides.
PetsHotel Senior
PetSmart
Brick
09.2013 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Training new hires on proper safety and policies to ensure all pets are taken care of successfully.
- Handling and giving medications as prescribed.
Education
Associates in Business Administration -
Ocean County College
Toms River, NJ05-2015
Skills
- Microsoft Word/Excel/PowerPoint
- Trained in multiple health charting programs
- Management skills
- Scheduling/Payroll
- Inventory management
- Customer service
- Clean and organized
- Quick learner; always willing to learn something new
Timeline
PetsHotel Leader
PetSmart
03.2024 - Current
Customer Engagement Leader
PetSmart
12.2022 - 03.2024
Medical Records Specialist
Angelic Hospice
03.2021 - 12.2022
PetsHotel Senior
PetSmart
09.2013 - 03.2021
Associates in Business Administration -
Ocean County College