Allison Ramirez

Assistant Store Manager

Forever 21

08.2020 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Analyzed customer feedback and implemented strategies to improve customer experience.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Reported issues to higher management with great detail.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.