Allison Ramos
Miami,FL
Summary
Knowledgeable Service Representative experienced in busy store settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
Miami, FL
03.2023 - Current
- Used EMS software to check daily record sheets, guest accounts and available vouchers.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold center standards.
- Handled customer complaints to satisfy and retain guests.
- Maintained accurate and up-to-date records of guest information.
- Maintained high level of professionalism and discretion when dealing with guests..
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Receptionist
Miami Nail Bar
Miami
04.2022 - 01.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
Sales Associate
Madrag
10.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Arts - Music Education
Miami Dade College
05.2020
Skills
- Fluent in English and Spanish
- Excellent Customer Service
- Time management
- Attention to detail
- EMS Software
- Customer Service
Timeline
Guest Service Associate
European Wax Center
03.2023 - Current
Receptionist
Miami Nail Bar
04.2022 - 01.2023
Sales Associate
Madrag
10.2020 - 04.2021
Associate of Arts - Music Education
Miami Dade College